Aastra Telecom 6730I manual Automatic Call Distribution ACD Key for Sylantro Servers

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Automatic Call Distribution (ACD) Key (for Sylantro Servers)

The 6730i supports Automatic Call Distribution (ACD) for Sylantro servers. The ACD feature allows the Sylantro server to distribute calls from a queue to registered IP phone users (agents).

To use the ACD feature on an IP phone, you must first configure an ACD key. When you want to subscribe to a queue (in order to receive incoming calls), you press the ACD key and the IP phone UI prompts you to specify the following information:

•User ID: the phone number(s) used to login into the queue.

•Password: the password used to login to the queue.

•Available/unavailable: Shows the current status of the IP phone. Specifies if the IP phone user is available/unavailable to receive a call from the queue.

Note: Your System Administrator must provide you with your User ID and

Password to access the applicable phone queue.

After creating an ACD key, you are ready to receive calls from a queue on the server. You must press the ACD key and then log in by entering your User ID and Password. An "Available" key displays allowing you to make your phone available to accept these calls.

When you are on an active call, or you miss a call, the server automatically changes the phone’s status to unavailable. The server updates it’s database with this new information and no longer distributes calls to the phone. The phone remains in this "unavailable" state until:

•you make yourself “available” again by pressing the "Available" key.

•an ACD timer expires (set by your System Administrator).

You can also choose to manually change the phone status to unavailable by pressing the "Unavailable" key on the phone.

Note: It is recommended you configure no more than a single ACD key or programmable key per IP phone.

Line Keys and Programmable Keys

Model 6730i IP Phone User Guide

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Contents 6730i IP Phone Page Iii Software License AgreementPage Table of Contents Directory Key Intercom Key Busy Lamp Field BLF Key BLF List KeyLast Call Return lcr Key for Sylantro Servers Speeddial/XferVii Managing Calls 116Viii 180About This Guide DocumentationModel 6730i IP Phone User Guide Phone Features IntroductionRequirements Installation and Setup Plugging in and Starting the Phone Getting StartedDownloading Language packs DSP SIP Idle Screen Idle ScreensNo Service Incomplete ConfigurationIP Phone Keys and Key Descriptions Key PanelKeys Key Description Options List ConfNone Option Number Call Forward ServicesMethods for Customizing Your Phone Phone Options via the IP Phone UISimplified Options Menu Reference Using the IP Phone UIPhone Options via the Aastra Web UI Using the Aastra Web UIMethods for Customizing Your Phone Operation Headings Descriptions StatusHeadings Descriptions Basic SettingsPhone Status Phone Status via IP Phone UISelect Phone Status Phone Status via the Aastra Web UI Finding Your Phone’s IP AddressPhone Status SIP Account Status SIP Account StatusExample Backup Status Condition Desription RegisteredLine SIP Account Status Used? Ring Tones Configuration Method Valid Values Default ValueCustomizing Your Phone Ring Tones and Tone SetsSelect Ring Tone Configuring Ring Tones and Tone SetsRing Tone Sets Select PreferencesFor global configuration Click on Basic Settings-Preferences-Ring TonesEnabling/Disabling Live Dialpad Setting Contrast LevelContrast Level Live DialpadSelect Preferences Select Set Audio Select Audio Mode Audio ModeHeadset Mic Volume Setting Audio Mode and Headset Mic VolumeConfiguring Time and Date Time and DateSet Time and Time Format Set Time Zone Set Date and Date FormatSelect Preferences Select Time and Date Select Date FormatMin summertime Summertime Automatic Default Set Daylight Savings TimeSet Time Servers Click on Basic Settings-Preferences-Time and Date Setting Language Specifying the Language to UseSelect Screen Language Deutsch German Italiano Italian Français FrenchClick on Basic Settings-Preferences-Language Settings Key Uppercase Characters Lowercase Characters Language InputKeypad Input Alphabet Tables English FrenchGerman SpanishPortguese ItalianConfiguring Language Input Using the IP Phone UI ExampleSelect Input Language Click on Basic Settings- Preferences-Language Settings Latin 2 Character Set Click on Operation-User Password User PasswordSetting a User Password Select User Password and press EnterReset a User Password Resetting a User PasswordClick on Operation-Reset Restarting Your PhoneSelect Restart Phone Phone Lock Locking/Unlocking a PhoneLock the Phone Unlock the Phone Defining an Emergency Dial PlanClick on Operation-Phone Lock Lock the Phone? field, clickDefine an Emergency Dial Plan 911110Emergency Number Description Line Keys and Programmable Keys Multiple Line and Call Appearance KeysLine/Call Appearance Light Behavior Appearance Status On a BLF configured key Programmable KeysFor a speeddial number Sprecode Key 7 by Default IntercomKey 8 by Default Key Function Description FlashConfiguring a Line Key Line KeyClick on Operation-Programmable Keys Line=2 Creating a Speeddial KeySpeeddial Prefix KeySpeeddial Enter number Select Preferences Select Speed Dial Edit Creating a Speeddial Using the Speed Dial Edit OptionSave to? Creating a Speeddial Key Using the Save KeyCreating a Speeddial Using a Programmable Key Click on Operation-Keypad Speeddial Editing Speeddial Keys Programmable KeysEditing a Speeddial on a Programmable Key Edit the speeddial information as applicable and press SaveClick on Operation-Keypad Speeddial Do Not Disturb DND Key Configuring a DND KeyConfiguring a BLF Key Busy Lamp Field BLF KeyExample Line Keys and Programmable Keys BLF List Key Configuring a BLF List Key Flash Key Configuring a Flash KeyAutomatic Call Distribution ACD Key for Sylantro Servers Type field, select Auto call distribution Configuring an Automatic Call Distribution ACD KeyUsing the ACD Feature on your IP Phone Using the ACD KeyACD LED Table ACD Queue Label Password = Next Click on Operation-Programmable Keys Configuring Group Call Pickup GCP Key for Sylantro Servers Using Directed Call Pickup/Group Call Pickup Using Directed Call Pickup DCPUsing Group Call Pickup GCP XML Key Configuring an XML Key Accessing the XML Service Sprecode Key Configuring a Sprecode KeyPark/Pickup Call Server Configuration Values Park/Pickup KeysServer Park Values Pickup Values Configuring Park/Pickup Keys Using the Park Call/Pickup Parked Call Feature Park a CallPickup a Parked Call Configuring a Last Call Return Key Last Call Return lcr Key for Sylantro ServersHow it works Call Forward Key Configuring a Call ForwardBLF/Xfer Key Requirements and Functionality BLF/XferConfiguring a BLF/Xfer Key Speeddial/Xfer and Blind Transfer Speeddial/XferSpeeddial/Xfer Key Requirements and Functionality Speeddial/Xfer and SpeeddialConfiguring a Speeddial/Xfer Key Speeddial/Conf Configuring a Speeddial/Conf Key Directory Key Directory KeyConfiguring a Directory Key Intercom Key Configuring an Intercom KeyUsing the Icom Key for Outgoing Intercom Calls Services Key Services KeyConfiguring a Services Key Using the Services Key Phone Lock Key Configuring a Phone Lock KeyUsing the Lock/Unlock Key on the IP Phone Configuring a Paging Key Using the Paging Key Setting a None Key None Key100 Model 6730i IP Phone User Guide Model 6730i IP Phone User Guide 101 Deleting a Key102 Model 6730i IP Phone User Guide Using Handsfree SpeakerphoneMaking Calls Dialing a NumberModel 6730i IP Phone User Guide 103 Using a HeadsetAdvanced Volume Controls for the Headset Mic To change the volume104 Model 6730i IP Phone User Guide Making and Receiving Calls Using a HeadsetAccessing the Redial List RedialDelete All Items MuteModel 6730i IP Phone User Guide 105 Deleting from the Redial List106 Model 6730i IP Phone User Guide Receiving CallsAnswering an Incoming Call Sending an Incoming Call to VoicemailModel 6730i IP Phone User Guide 107 When on HoldHandling Calls Placing a Call on Hold108 Model 6730i IP Phone User Guide Transferring CallsTransferring Two Existing Calls Model 6730i IP Phone User Guide 109Local Conferencing Conferencing Calls110 Model 6730i IP Phone User Guide Conference State ScreensModel 6730i IP Phone User Guide 111 Using Local Conferencing112 Model 6730i IP Phone User Guide Joining Two Active Calls in a Single ConferenceCentralized Conferencing for Sylantro and Broadsoft Servers Model 6730i IP Phone User Guide 113 Using Centralized Conferencing114 Model 6730i IP Phone User Guide Setting Up Multiple Conferences for Sylantro Server onlyEnding a Conference and Transferring Remaining Parties Ending CallsModel 6730i IP Phone User Guide 115 Joining Additional Parties to Active Conferences116 Model 6730i IP Phone User Guide Accessing Your DirectoryManaging Calls Directory ListSorting Entries and Quick Search Feature Model 6730i IP Phone User Guide 117Managing the Directory List 118 Model 6730i IP Phone User Guide Add a New Entry to the Directory ListSave Key Delete Key Directory Key Adding an Entry to the Directory List from the Save Key Model 6730i IP Phone User Guide 119120 Model 6730i IP Phone User Guide Edit an Entry in the Directory ListSave Key Directory Key Model 6730i IP Phone User Guide 121 Delete an Entry from the Directory ListDelete Key Directory Key 122 Model 6730i IP Phone User Guide Save an Entry to the Directory ListSaving from the Display Model 6730i IP Phone User Guide 123 Saving from the Callers ListSave Key Directory Key Callers Callers List Key Saving from the Redial List 124 Model 6730i IP Phone User GuideClick on Operation-Directory Model 6730i IP Phone User Guide 125Downloading the Directory List to Your PC Download the Directory List126 Model 6730i IP Phone User Guide Callers ListEditing Entries in the Callers List Accessing the Callers ListModel 6730i IP Phone User Guide 127 Caller’s List Screen DisplayJohn Burns 9054550055 N Jun 8 255pm 128 Model 6730i IP Phone User GuideDeleting Entries From the Callers List Model 6730i IP Phone User Guide 129130 Model 6730i IP Phone User Guide Downloading the Callers List to Your PCDownload the Callers List Account Configuration DND and Call Forwarding DND Account-Based ConfigurationModel 6730i IP Phone User Guide 131 132 Model 6730i IP Phone User Guide DND key LED OFF when currentConfiguring DND Using the Aastra Web UI Click on Basic Settings-Preferences-GeneralModel 6730i IP Phone User Guide 133 Click on Basic Settings-Account Configuration Using DND Modes via the IP Phone UI134 Model 6730i IP Phone User Guide DND in Account Mode DND in Phone Mode DefaultModel 6730i IP Phone User Guide 135 Phone Custom DND in Custom ModeCall Forward Account-Based Configuration 136 Model 6730i IP Phone User GuideCfwd key LED OFF if any Cfwd Disabled Mode is disabled Model 6730i IP Phone User Guide 137MWI LED OFF if Cfwd All is 138 Model 6730i IP Phone User Guide Configuring Cfwd Using the Aastra Web UIAll Busy No Answer Model 6730i IP Phone User Guide 139140 Model 6730i IP Phone User Guide Using Cfwd via the IP Phone UI Cfwd in Account ModeModel 6730i IP Phone User Guide 141 142 Model 6730i IP Phone User Guide Model 6730i IP Phone User Guide 143 144 Model 6730i IP Phone User Guide Cfwd in Phone ModeModel 6730i IP Phone User Guide 145 146 Model 6730i IP Phone User Guide Model 6730i IP Phone User Guide 147 Cfwd in Custom Mode148 Model 6730i IP Phone User Guide Model 6730i IP Phone User Guide 149 150 Model 6730i IP Phone User Guide Missed Calls Indicator Accessing and Clearing Missed CallsModel 6730i IP Phone User Guide 151 Using Voicemail Voicemail152 Model 6730i IP Phone User Guide Suppress Dtmf Playback Additional FeaturesConfiguring Suppression of Dtmf Playback Star Codes154 Model 6730i IP Phone User Guide Display Dtmf DigitsModel 6730i IP Phone User Guide 155 Configuring Display of Dtmf DigitsEnable/Disable Call Waiting 156 Model 6730i IP Phone User GuideEnabling/Disabling Call Waiting Model 6730i IP Phone User Guide 157 Configuring Call Waiting Tone Play Call Waiting Tone158 Model 6730i IP Phone User Guide Configuring Stuttered Dial Tone Stuttered Dial ToneModel 6730i IP Phone User Guide 159 Configuring XML Beep Support XML Beep Support160 Model 6730i IP Phone User Guide Status Scroll Delay Configuring Status Scroll DelayModel 6730i IP Phone User Guide 161 Intercom Behavior Incoming Call Interrupts Dialing162 Model 6730i IP Phone User Guide Transfer/Conference Call BehaviorModel 6730i IP Phone User Guide 163 Configuring Incoming Call Interrupts Dialing164 Model 6730i IP Phone User Guide Switch UI Focus to Ringing LinePreferred Line and Preferred Line Timeout Phone Feature Preferred Line BehaviorModel 6730i IP Phone User Guide 165 166 Model 6730i IP Phone User Guide Goodbye Key Cancels Incoming Calls Configuring Goodbye Key to Cancel Incoming CallsModel 6730i IP Phone User Guide 167 168 Model 6730i IP Phone User Guide Using the Goodbye Key to Cancel Incoming Calls FeatureConfiguring UPnP Mapping Lines UPnP Mapping Lines for remote phonesModel 6730i IP Phone User Guide 169 Message Waiting Indicator Configuring Message Waiting Indicator170 Model 6730i IP Phone User Guide Incoming Intercom Incoming Intercom Call FeaturesIncoming Intercom Features Description Aastra Web UI Model 6730i IP Phone User Guide 171Allow Barge Configuring Incoming Intercom Settings172 Model 6730i IP Phone User Guide Auto-Answer/Play Warning ToneModel 6730i IP Phone User Guide 173 Using Redial Key for Last Number RedialGroup RTP Paging receives RTP streams 174 Model 6730i IP Phone User GuideConfiguring Group RTP Paging Group Paging RTP SettingsModel 6730i IP Phone User Guide 175 176 Model 6730i IP Phone User Guide Configuring Lldp ElinModel 6730i IP Phone User Guide 177 Shared Call Appearance SCA Call BridgingProgrammable Line Keys 178 Model 6730i IP Phone User GuideKeys States and LED Behavior Line Keys and Idle ScreensModel 6730i IP Phone User Guide 179 Line key Phone BehaviorState Call Line Key Pressed Non-Call Line Key Pressed 180 Model 6730i IP Phone User Guide Available Features Enabled by AdministratorsOutgoing Intercom Calls Missed Call Summary SubscriptionCustomizable Callers List Key Autodial Hotline and WarmlineModel 6730i IP Phone User Guide 181 Centralized Conferencing Answer and Ignore Keys for XML Applications182 Model 6730i IP Phone User Guide IP Phone UI Screen During WAV Streaming Using the Keypad During Active XML ApplicationsPlaying a WAV File On Your Phone Model 6730i IP Phone User Guide 183Key Redirection 184 Model 6730i IP Phone User GuideOptions Key Model 6730i IP Phone User Guide 185 XML Applications and Off-Hook InteractionXML Override for a Locked Phone RTP Recording and Simultaneous PlayingHold Feature Enhancement for Broadsoft Servers Configurable Save and Delete Keys186 Model 6730i IP Phone User Guide Model 6730i IP Phone User Guide 187 IP Phone UI when Broadsoft CMS is EnabledCall Diversion Example Diverting Calls from Your PhoneCall Destination Information Display of Call Destination InformationModel 6730i IP Phone User Guide 189 Screen Caller info Call destination Call diversion190 Model 6730i IP Phone User Guide Troubleshooting SolutionsHow do I find the IP address of my phone? Why does my phone display the No Service message?How do I change my user password? Model 6730i IP Phone User Guide 191Why does my phone display Bad Encrypted Config? 192 Model 6730i IP Phone User GuideHow do I restart the IP phone? How do I lock my phone? Model 6730i IP Phone User Guide 193194 Model 6730i IP Phone User Guide Exclusions Limited WarrantyWarranty Repair Services Model 6730i IP Phone User Guide 195196 Model 6730i IP Phone User Guide After Warranty ServiceAppendix a Time Zone Codes Time Zone Name/Time Zone Code TableTime Zone Name Time Zone Code NST Time SGT Model 6730i IP Phone User Guide Index-1 IndexIndex-2 Model 6730i IP Phone User Guide Model 6730i IP Phone User Guide Index-3 Index-4 Model 6730i IP Phone User Guide
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6730I specifications

The Aastra Telecom 6730i is a sophisticated IP telephone designed to meet the demands of modern business communications. Recognized for its advanced features, user-friendly interface, and high-quality sound, the 6730i has become a favorite for organizations looking to enhance their telephony experience.

One of the main features of the Aastra 6730i is its support for wideband audio, which ensures clearer and more natural-sounding calls. This is particularly significant in today's work environment, where remote communications play a crucial role. The device uses a full-duplex speakerphone that allows multiple parties to engage in conversation without the interruptions common with half-duplex systems.

The phone is equipped with a large graphical display, providing an intuitive user interface that simplifies navigation. Users can easily access contacts, call logs, and other essential functions directly from the screen. The customizable interface lets users personalize their experience, which contributes to enhanced productivity.

Another critical characteristic of the Aastra 6730i is its multi-line capabilities. The device can support up to six lines simultaneously, allowing users to handle multiple calls efficiently. This feature is essential for busy professionals, ensuring they remain connected while managing incoming and outgoing communications effortlessly.

The Aastra 6730i also integrates seamlessly with various IP telephony systems. It supports common VoIP protocols, including SIP, making it compatible with many modern communication platforms. This flexibility allows businesses to adapt their telephony solutions to their specific needs and requirements, ensuring long-term viability and scalability.

In terms of security, the Aastra 6730i incorporates advanced encryption methods to protect voice data and prevent unauthorized access. As cybersecurity threats continue to grow, having a secure communication system is vital for businesses of all sizes.

Additionally, the phone is designed with energy efficiency in mind. It complies with IEEE 802.3af Power over Ethernet (PoE) standards, allowing it to receive power through the network cable, which simplifies installation and reduces clutter.

In conclusion, the Aastra Telecom 6730i stands out as a reliable and feature-rich IP phone that caters to the demands of contemporary business environments. Its advanced audio technology, user-friendly interface, multi-line support, compatibility with various systems, strong security features, and energy-efficient design make it an excellent choice for organizations looking to elevate their communication strategies.
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