AT&T E5654B user manual Troubleshooting, Problem Suggestion

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Appendix

Troubleshooting

If you have difficulty with your phone, please try the suggestions below. For Customer Service, visit our web site at www.telephones.att.com, or call 1-800-222-3111.

Problem

Suggestion

My tele-

• Make sure the battery pack is installed and charged correctly (see

phone does

page 7). For optimum daily performance, return the cordless hand-

not work at

set to the telephone base after use.

all

• Make sure the power adapter is securely plugged into an outlet

 

 

not controlled by a wall switch.

 

• Make sure the telephone line cord is plugged firmly into the tele-

 

phone base and the modular wall jack.

 

• Unplug the unit's electrical power. Wait for approximately 15 sec-

 

onds, then plug it back in. Allow up to one minute for the cordless

 

handset and base to synchronize.

 

• Remove and re-insert the battery. If that still does not work, it may

 

be necessary to purchase a new battery pack.

 

• Disconnect the telephone base from the modular jack and plug in

 

a working telephone. If this telephone does not work, the problem

 

is probably in the wiring or the local service. Call the local tele-

 

phone company.

 

 

Low Battery

• Place the handset in the base or charger for recharging.

is displayed

• Remove and re-install the battery and use it normally until fully

on screen

discharged, then recharge the handset on the telephone base or

 

 

charger for 16 hours.

 

• If the above measures do not correct the problem, the battery may

 

need to be replaced.

 

 

The battery

• Make sure the handset is placed in the charger correctly. The

does not

CHARGING light on the telephone base or charger should be on.

charge in the

• If the cordless handset is in the charger or in the telephone base

handset or

but the CHARGING light is not on, refer to "The CHARGING light is

the handset

off" in this section.

battery does

 

not accept

• It may be necessary to purchase a new battery. Please refer to the

charge

batteries section of this user's manual.

 

• The telephone might be malfunctioning. Please refer to the Limited

 

Warranty section of this user's manual for further instruction.

 

 

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Contents GHz Cordless Telephone/Answering System E5654B Add new handsets to make your phone more versatile see SeeGHz Cordless Telephone/Answering System E5654B Table of contentsHandset Quick reference guideBase/Speakerphone Parts checklist for E5654B Before you begin About Caller IdentificationTelephone operating range Telephone base installation LOW Battery Battery installation & chargingWall mounting Install wall mount bracket onto the setBelt clip & optional headset Install belt clip as shown below if desiredLast number redial Basic handset operationMaking and answering calls Hands-free speakerphone callsBasic base operation Way conference calls Volume controlOptions while on calls Handset and Base Call waitingMute Ring silencingTemporary tone dialing Intercom calls Intercom callsHandling incoming calls Call forward Call forwardCall transfer Call transferKey tone Handset settingsRinger volume Ringer toneLanguage CLR Voice MailDial Type Base settings Press SELECT/MENU Voice MailDisplay Base ID Handset LocatorTimeouts and error messages Shared directoryMemory capacity New Directory entries To create a new directory entryTo enter a name Storing the entry Viewing long numbers Directory searchTo browse through the directory To search by nameTo change an entry To dial, delete, or change entriesTo dial a number To delete an entryShared Caller ID Log How Caller ID worksAbout names Example To review the call logTo review the call log To return a callOther options Message capacity Answering System OperationPress TIME/SET Day and time announcementsTo set day and time To check day and timeTo delete your outgoing announcement Outgoing announcementsTo record your outgoing announcement To play your outgoing announcementAnnouncement Only on or off Announcement Only modeFeature options Changing feature optionsTo delete all messages Message playbackAnnouncements Options during playbackRecording and playing memos To record a memoTo play back a memo Message counter displays Message counter displaysRepeat or go back Remote accessHelp menu Screen icons Handset screen iconsBase screen icons Base alert tones Alert tones & indicator lightsIndicator lights Handset alert tonesScreen display messages Handset display screen messagesPlace Base display screen messages To add a new handset Adding new handsetsTo de-register all handsets Replacing a handsetRe-Registering a handset To re-register a handsetTo re-register a handset to a new base unit Problem Suggestion TroubleshootingTelephone base ChargingLight is off Light onAn incoming call When there isTelephone Does not ringInterference dur Features are notUsing the tele There is noise orDoes not receive Hear noiseCordless Handset, None Keys or buttons Work My caller ID SystemIng system are Record messageMessages On the answerEquipment CL flashesMessage win Dow Common cure For electronicTechnical specifications Index Action Remote Command Remote access wallet card
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