AT&T E5934B, E5933B Troubleshooting, My phone doesn’t work at all, Cannot get a dial tone

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Appendix

Troubleshooting

If you have difficulty with your phone, please try the suggestions below. For Customer Service, visit our web site at www.telephones.att.com, or call 1-800-222-3111. In Canada, call 1-866-288-4268.

My phone doesn’t work at all

•Make sure the power cord is securely plugged in.

•Make sure that the battery pack connector is securely plugged into the cordless handset.

•Make sure the telephone line cord is securely plugged firmly into the telephone base and the telephone wall jack.

•Charge the battery pack in the cordless handset for at least 16 hours. For optimum daily performance, return the cordless handset to its base when not in use.

•Reset the base. Unplug the unit’s electrical power. Wait for approxi- mately 15 seconds, then plug it back in. Allow up to one minute for the cordless handset and base to reset.

•You may need to purchase a new battery pack, please refer to page 8 of this user’s manual.

I cannot get a dial tone

•First try all the suggestions above.

•Move the cordless handset closer to the base. You might have moved out of range.

•Your line cord might be malfunctioning. Try installing a new line cord.

•If the previous suggestions don’t work, disconnect the base unit from the telephone jack and connect a different phone. If there is no dial tone on that phone either, the problem is in your wiring or local ser- vice. Contact your local telephone company.

I cannot dial out

•First try all the suggestions above.

•Make sure you have a dial tone before dialing. The cordless handset may take a second or two to find the base and produce a dial tone. This is normal. Wait an extra second before dialing.

•Make sure your phone is set to the correct dial mode for the type of service that you have (pulse or touch tone). Refer to the Installation section of this user’s manual (page 19) to set the dial mode.

•If the other phones in your home are having the same problem, the problem is in your wiring or local service. Contact your local tele- phone company (charges may apply).

•Eliminate any background noise. Noise from a television, radio or other appliance may cause the phone to not dial out properly. If you cannot eliminate the background noise, first try muting the cordless handset before dialing, or dialing from another room in your home with less background noise.

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Contents GHz Cordless Telephone/Answering System E5933B/E5934B NEED HELP? Information about caller ID with call waiting Add new handsets to make your phone more versatile see You must installCharge the battery before Using the telephone STOP! for easy instructionsTable of contents Quick reference guide Feature menuTelephone base Cordless handsets Parts checklist for E5933BParts checklist for E5934B About caller identification Before you beginTelephone base installation Outlet Battery installation & chargingWall mounting Belt clip & optional headset Install belt clip as shown below if desiredLast number redial Basic operationMaking and answering calls Hands-free speakerphone callsHandset locator Three-way conference calls Volume controlOptions while on calls Call waitingTemporary tone dialing MuteTemporary ring silencing Handling incoming calls Intercom callsIntercom calls Call forward Call forwardCall transfer Call transferKey tone Handset settingsRinger volume Ringer toneDial type LanguageClear voice mail indication Memory capacity Timeouts and error messagesShared directory To enter a name New directory entriesTo create a new directory entry Storing the entry Viewing long numbers Directory searchTo browse through the directory To search by nameTo change an entry To dial, delete or change entriesTo dial a displayed number To delete an entryHow caller ID works Shared caller ID logAbout names Example To review the call log, return a callCall log review To return a callMessage capacity Answering system operationTo check day and time To set day and timeTo delete your outgoing announcement Outgoing announcementsTo record your outgoing announcement To turn Announcement Only on or off Announcement only modeOr press RECORD. To con Changing feature optionsTo delete all messages Message playbackAnnouncements Options during playbackTo play back a memo To record a memoMessage counter displays Message counter displaysRemote access Turn system on Help menuTurn system off Base tones Indicator lightsScreen icons & alert tones Handset alert tonesScreen display messages Handset display screen messagesCharging To add a new handset Adding new handsetsTo de-register all handsets Replacing a handsetCannot dial out TroubleshootingMy phone doesn’t work at all Cannot get a dial toneBatteries will not hold a charge My cordless handset isn’t performing nor- mallyDisplays on my cordless handset Hear noise Using my phoneHear other Calls whileMy cordless handset does not ring when I receive a call Common cure for electronic equipment Charge light is offMy caller ID Isn’t workingCL flashes Message win Dow System does not respond to remote commandsIncomplete messages Difficulty hearImportant safety instructions Especially about cordless telephones Especially about telephones answering systems Precautions for users of implanted cardiac pacemakersPacemaker patients FCC Part 68 and Acta FCC Part What does this limited warranty cover? Limited warrantyLimited warranty Please retain your receipt as your proof of purchase Technical specifications Index Action Remote access wallet card
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