AT&T E5933B, E5934B user manual My cordless handset does not ring when I receive a call

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Appendix

Troubleshooting

My cordless handset does not ring when I receive a call

Make sure that the ringer is not turned off. Refer to the section(s) on ringer selection in this user’s manual.

Make sure the telephone line cord is plugged securely into the base unit and the telephone jack. Make sure the power cord is securely plugged in.

The cordless handset may be too far from the base unit.

Charge the battery in the cordless handset for at least 16 hours. For optimum daily performance, return the cordless handset to its base when not in use.

You may have too many extension phones on your telephone line to allow all of them to ring simultaneously. Try unplugging some of the other phones.

The layout of your home or office might be limiting the operating range. Try moving the base to another location, preferably on an upper floor.

If the other phones in your home are having the same problem, the problem is in your wiring or local service. Contact your local tele- phone company (charges may apply).

Test a working phone at the phone jack. If another phone has the same problem, the problem is the phone jack. Contact your local telephone company (charges may apply).

Other electronic products can cause interference with your cordless phone. Try installing your phone as far away as possible from elec- tronic devices: wireless routers, radios, radio towers, pager towers, cell phones, intercoms, room monitors, televisions, personal comput- ers, kitchen appliances and other cordless phones.

Your line cord might be malfunctioning. Try installing a new line cord.

Re-install the battery pack, and place cordless handset in base char- ger.

Wait for the cordless handset to re-establish its connection with the base. To be safe, allow up to one minute for this to take place.

My calls fade out or cut in and out while I’m using my cordless hand- set

Other electronic products can cause interference with your cord- less phone. Try installing your phone as far away from the following electronic devices as possible: wireless routers, radios, radio towers, pager towers, cell phones, intercoms, room monitors, televisions, personal computers, kitchen appliances and other cordless phones.

Microwaves operate on the same frequency as your phone. It is nor- mal to experience static on your phone while the microwave oven is operating. Do not install this phone in the same outlet or near the microwave oven.

If your phone is plugged in with a modem or surge protector, plug the phone (or modem/surge protector) into a different location. If this solves the problem, re-locate your phone or modem farther apart from one another, or use a different surge protector.

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Contents GHz Cordless Telephone/Answering System E5933B/E5934B NEED HELP? Information about caller ID with call waiting Using the telephone STOP! for easy instructions You must installCharge the battery before Add new handsets to make your phone more versatile seeTable of contents Feature menu Quick reference guideTelephone base Parts checklist for E5933B Cordless handsetsParts checklist for E5934B Before you begin About caller identificationTelephone base installation Battery installation & charging OutletWall mounting Install belt clip as shown below if desired Belt clip & optional headsetHands-free speakerphone calls Basic operationMaking and answering calls Last number redialHandset locator Call waiting Volume controlOptions while on calls Three-way conference callsTemporary tone dialing MuteTemporary ring silencing Handling incoming calls Intercom callsIntercom calls Call forward Call forwardCall transfer Call transferRinger tone Handset settingsRinger volume Key toneDial type LanguageClear voice mail indication Memory capacity Timeouts and error messagesShared directory To enter a name New directory entriesTo create a new directory entry Storing the entry To search by name Directory searchTo browse through the directory Viewing long numbersTo delete an entry To dial, delete or change entriesTo dial a displayed number To change an entryShared caller ID log How caller ID worksAbout names To return a call To review the call log, return a callCall log review ExampleAnswering system operation Message capacityTo set day and time To check day and timeTo delete your outgoing announcement Outgoing announcementsTo record your outgoing announcement Announcement only mode To turn Announcement Only on or offChanging feature options Or press RECORD. To conOptions during playback Message playbackAnnouncements To delete all messagesTo record a memo To play back a memoMessage counter displays Message counter displaysRemote access Turn system on Help menuTurn system off Handset alert tones Indicator lightsScreen icons & alert tones Base tonesHandset display screen messages Screen display messagesCharging Adding new handsets To add a new handsetReplacing a handset To de-register all handsetsCannot get a dial tone TroubleshootingMy phone doesn’t work at all Cannot dial outBatteries will not hold a charge My cordless handset isn’t performing nor- mallyDisplays on my cordless handset Calls while Using my phoneHear other Hear noiseMy cordless handset does not ring when I receive a call Isn’t working Charge light is offMy caller ID Common cure for electronic equipmentDifficulty hear Message win Dow System does not respond to remote commandsIncomplete messages CL flashesImportant safety instructions Especially about cordless telephones Especially about telephones answering systems Precautions for users of implanted cardiac pacemakersPacemaker patients FCC Part 68 and Acta FCC Part Limited warranty What does this limited warranty cover?Limited warranty Please retain your receipt as your proof of purchase Technical specifications Index Remote access wallet card Action