AT&T E5933B, E5934B Incomplete messages, Difficulty hear, CL flashes, System does, Not record

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Appendix

Troubleshooting

Incomplete messages

•If a caller leaves a very long message, part of it may be lost when the system disconnects the call after four minutes.

•If the caller pauses for more than seven seconds, the system stops recording and disconnects the call.

•If the system’s memory becomes full during a message, the system stops recording and disconnects the call.

•If the caller's voice is very soft, the system may stop recording and disconnects the call.

Difficulty hear-	• Press VOLUME ^to increase speaker volume.
ing messages

System does not answer after correct number of rings

•Make sure that the answering system is on (see page 28).

•If toll saver is activated, the number of rings changes to 2 when you have new messages waiting (see page 32).

•In some cases, the system may be affected by the ringing system used by the local telephone company.

•If the memory is full or the system is off, the system will answer after 10 rings.

CL flashes in	• You need to reset the answering system clock (see page 29).
message win-
dow

System does not respond to remote commands

•Make sure to enter your remote access code correctly (see page 36).

•Make sure you are calling from a touch-tone phone. When you dial a number, you should hear tones. If you hear clicks, the phone is not a touch-tone telephone and cannot activate the answering system.

•The answering system may not detect the remote access code while your announcement is playing. Try waiting until the announcement is over before entering the code.

•There may be noise or interference on the phone line you are using. Press dial-pad keys firmly.

System does	•	Make sure answering system is on (see page 28).
not record	•	Make sure announcement only is off.
message

Announcement message is not clear

•When you record your announcement, make sure you speak in a normal tone of voice, about 9 inches from the base.

•Make sure there is no background noise (TV, music, etc.) while you are recording.

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Contents GHz Cordless Telephone/Answering System E5933B/E5934B NEED HELP? Information about caller ID with call waiting You must install Charge the battery beforeUsing the telephone STOP! for easy instructions Add new handsets to make your phone more versatile seeTable of contents Feature menu Quick reference guideTelephone base Parts checklist for E5933B Cordless handsetsParts checklist for E5934B Before you begin About caller identificationTelephone base installation Battery installation & charging OutletWall mounting Install belt clip as shown below if desired Belt clip & optional headsetBasic operation Making and answering callsHands-free speakerphone calls Last number redialHandset locator Volume control Options while on callsCall waiting Three-way conference callsTemporary ring silencing MuteTemporary tone dialing Intercom calls Intercom callsHandling incoming calls Call forward Call forwardCall transfer Call transferHandset settings Ringer volumeRinger tone Key toneClear voice mail indication LanguageDial type Shared directory Timeouts and error messagesMemory capacity To create a new directory entry New directory entriesTo enter a name Storing the entry Directory search To browse through the directoryTo search by name Viewing long numbersTo dial, delete or change entries To dial a displayed numberTo delete an entry To change an entryShared caller ID log How caller ID worksAbout names To review the call log, return a call Call log reviewTo return a call ExampleAnswering system operation Message capacityTo set day and time To check day and timeTo record your outgoing announcement Outgoing announcementsTo delete your outgoing announcement Announcement only mode To turn Announcement Only on or offChanging feature options Or press RECORD. To conMessage playback AnnouncementsOptions during playback To delete all messagesTo record a memo To play back a memoMessage counter displays Message counter displaysRemote access Turn system off Help menuTurn system on Indicator lights Screen icons & alert tonesHandset alert tones Base tonesHandset display screen messages Screen display messagesCharging Adding new handsets To add a new handsetReplacing a handset To de-register all handsetsTroubleshooting My phone doesn’t work at allCannot get a dial tone Cannot dial outDisplays on my cordless handset My cordless handset isn’t performing nor- mallyBatteries will not hold a charge Using my phone Hear otherCalls while Hear noiseMy cordless handset does not ring when I receive a call Charge light is off My caller IDIsn’t working Common cure for electronic equipmentMessage win Dow System does not respond to remote commands Incomplete messagesDifficulty hear CL flashesImportant safety instructions Especially about cordless telephones Pacemaker patients Precautions for users of implanted cardiac pacemakersEspecially about telephones answering systems FCC Part 68 and Acta FCC Part Limited warranty What does this limited warranty cover?Limited warranty Please retain your receipt as your proof of purchase Technical specifications Index Remote access wallet card Action