AT&T E5921, E5903B, E5902B user manual Troubleshooting, My phone doesn’t work at all

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Appendix

Troubleshooting

If you have difficulty with your phone, please try the suggestions below. For Customer Service, visit our website at www.telephones. att.com or call 1 (800) 222-3111. In Canada dial 1 (866) 288-4268.

My phone doesn’t work at all

•Make sure the power cord is securely plugged in.

•Make sure that the battery pack connector is securely plugged into the cordless handset.

•Make sure the telephone line cord is securely and firmly plugged into the telephone base and the tel- ephone wall jack.

•Charge the battery pack in the cordless handset for at least 16 hours. For optimum daily performance, return the cordless handset to its base when not in use.

•Reset the telephone base. Unplug the unit’s electrical power. Wait for approximately 15 seconds, then plug it back in. Allow up to one minute for the cordless handset and telephone base to reset.

•You may need to purchase a new battery pack, please refer to page 4 of this user’s manual.

I cannot get a dial tone

•First try all the suggestions above.

•Move the cordless handset closer to the telephone base. You might have moved out of range.

•Your line cord might be malfunctioning. Try installing a new line cord.

•If the previous suggestions don’t work, disconnect the telephone base from the telephone jack and connect to a different phone. If there is no dial tone on that phone either, the problem is in your wiring or local service. Contact your local telephone company.

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Contents E598-2 Congratulations Stop Table of contentsHandset Quick reference guideUsing menus Feature menuQuick start guide User’s manual Parts checklistLOW Battery Battery installation & chargingBelt clip & optional headset Install belt clip as shown below if desiredAdding and registering handsets To register a handset to your telephone base To de-registerall handsets Replacing a handsetMaking and answering calls Basic operationOn-hook dialing Auto offHandset locator Last number redialOptions while on calls Volume controlCall waiting Multiple handset useMute Temporary ring silencingTemporary tone dialing Last number redial accessing Directory accessingCaller ID log accessing Intercom Handling incoming calls Transfer to Intercom call transferLanguage SettingsDial type Clock settingClear voice mail indication Press MENU/SELECTVoicemail light Ringer melody SoundsTone Key toneWallpaper DisplayContrast Ringer volume Shared directory DirectoryMemory capacity Exiting the directoryTo create and store a new directory entry New directory entriesDirectory To search by name Directory searchDirectory search To dial, delete or change entries To dial a displayed numberTo delete an entry To change an entry Information about caller ID with call waiting Caller ID How caller ID works Shared caller ID logMemory match Caller IDMissed calls To review the call log To review the call logOther options Indicator lights Screen icons, indicator lights & tonesScreen icons & alert tones Handset alert tonesScreen display messages Handset display screen messagesPlace My phone doesn’t work at all TroubleshootingCannot dial out Connecting Troubleshooting While using my Troubleshooting My caller ID isn’t Charge light Important safety instructions Safety informationDo not use a telephone in the vicinity of a gas leak Important safety instructions Battery for locations accepting spent nickel-metal Batteries Especially about telephones answering systems Pacemaker patientsFCC Part 68 and Acta FCC Part 68 and Acta Reorient or relocate the receiving antenna FCC PartLimited warranty Limited warranty Limited warranty Limited warranty 9VDC Technical specificationsIndex Index 91-001110-010-100