Agent and Supervisor features
Logging in: No Supervisor ID, With Priority
To log in using the No Supervisor ID, With Priority option:
1.Click InCalls.
2.Dial Agent ID #.
3.Dial ACD DN 1 #.
4.Dial Priority 1 #.
5.Dial ACD DN 2 #.
6.Dial Priority 2 #.
7.Dial ACD DN 3 #.
8.Dial Priority 3 #.
9.Dial ACD DN 4 #.
10.Dial Priority 4 #.
11.Dial ACD DN 5 #.
12.Dial Priority 5 ##.
Logging in: Supervisor ID, With Priority
To log in using the Supervisor ID, With Priority option:
1.Click InCalls.
2.Dial Agent ID #.
3.Dial Supervisor ID #.
4.Dial ACD DN 1 #.
5.Dial Priority 1 #.
6.Dial ACD DN 2 #.
7.Dial Priority 2 #.
8.Dial ACD DN 3 #.
9.Dial Priority 3 #.
10.Dial ACD DN 4 #.
11.Dial Priority 4 #.
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