Nortel Networks NN-10300-053 manual Using Display Queue, Indicator Queue Status Meaning

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Supervisor features

Using Display Queue

Use the Display Queue feature to view the status of all calls waiting in the queue.

To activate Display Queue, click Display Queue.

Your queue status appears in the display area of the Call Control window. See Figure 9 below.

Figure 9: Display Queue

Calls Waiting

Calls time overflowed into this queue

	Number of	Length of time first
		call has waited
	active positions

To view the amount of call traffic in the ACD queue, observe the indicator beside the Display Queue key. Table 3 lists the four indicator states.

Table 3: Display Queue indicators

Indicator	Queue Status	Meaning

Off	Light	You have few or no calls
		waiting.

On	Normal	You have an acceptable
		number of calls waiting.

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Contents IP Softphone Page Revision history Revision history Contents Index IP Softphone 2050 overview FeaturesComponents System tray icon and menu Settings windowCall Control window Local Directory windowI2050.exe application DisplayIP Softphone Call Control window Accessibility InterfaceCall Control Window-1140 Call Control windowAccessibility Interface Element Function Call Control window elements and functionsIP Softphone 2050 components and functions Part 2 Adding a hot key Hot keysRemoving a Hot Key System tray menu System tray icon and menuIP Softphone 2050 Call Control window Local Directory window Local DirectoryDirectory entry management Opening a Local Directory from the Call Control windowCS 1000 Directory IP Softphone 2050 Call Control window Agent and Supervisor features Line and feature keysLogging in an Agent Logging in with Agent ID and Multiple Queue Assignments Using MQA login optionsLogging in Supervisor ID, No Priority Logging in No Supervisor ID, No PriorityLogging in Supervisor ID, With Priority Logging in No Supervisor ID, With PriorityLogging out Using Default LoginLogging out an agent Logging out temporarilyTerminating a call Agent featuresAnswering ACD calls Answering a callUsing Activity Code Using Force CallPlacing a call Using EmergencyUsing NotReady Answering or making non-ACD callsAnswering a call from your supervisor when on another call Contacting your supervisorAnswering a call from your supervisor Click Supervisor Placing a call to your supervisor when on another callSupervisor features Using Answer AgentUsing Agent key Indicator Display Meaning Using Answer EmergencyActivating Night Service Using Call AgentUsing Interflow Using Night ServiceUsing Observe Transitioning to Night ServiceDeactivating Night Service Display Agent Status Using Display Agent StatusIndicator Queue Status Meaning Using Display QueueIndicator Queue Status Meaning Index Index Page Copyright 2006 Nortel Networks. All rights reserved

NN-10300-053 specifications

Nortel Networks NN-10300-053 is a significant component in the realm of telecommunications, primarily recognized for its vital role within the enterprise networking sector. This hardware represents a convergence of advanced technology and innovative design aimed at providing robust connectivity solutions for modern enterprises.

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