Nortel Networks NN-10300-053 manual Using Display Agent Status

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Supervisor features

Using Display Agent Status

Use the Display Agent feature to view a summary of current status for all agents that have an agent Position ID key assigned on the Supervisor’s telephone. See Figure 8 below.

Click Display Agent. The summary information appears for 12 seconds or until you click another feature key.

In the NotReady state, agent positions on either ACD or non-ACD calls count as busy. Your system administrator specifies whether calls are ACD or non-ACD.

Figure 8: Display Agent Status

Positions busy on

ACD calls

Vacant agent positions

Positions waiting	Positions busy on
for ACD calls	non-ACD calls

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Contents IP Softphone Page Revision history Revision history Contents Index Features IP Softphone 2050 overviewComponents Local Directory window Settings windowCall Control window System tray icon and menuDisplay I2050.exe applicationAccessibility Interface IP Softphone Call Control windowCall Control window Call Control Window-1140Accessibility Interface Call Control window elements and functions Element FunctionIP Softphone 2050 components and functions Part 2 Hot keys Adding a hot keyRemoving a Hot Key System tray icon and menu System tray menuIP Softphone 2050 Call Control window Local Directory Local Directory windowOpening a Local Directory from the Call Control window Directory entry managementCS 1000 Directory IP Softphone 2050 Call Control window Logging in an Agent Agent and Supervisor featuresLine and feature keys Using MQA login options Logging in with Agent ID and Multiple Queue AssignmentsLogging in No Supervisor ID, No Priority Logging in Supervisor ID, No PriorityLogging in No Supervisor ID, With Priority Logging in Supervisor ID, With PriorityLogging out temporarily Using Default LoginLogging out an agent Logging outAnswering a call Agent featuresAnswering ACD calls Terminating a callUsing Force Call Using Activity CodeAnswering or making non-ACD calls Using EmergencyUsing NotReady Placing a callAnswering a call from your supervisor Answering a call from your supervisor when on another callContacting your supervisor Placing a call to your supervisor when on another call Click SupervisorUsing Agent key Supervisor featuresUsing Answer Agent Using Answer Emergency Indicator Display MeaningUsing Night Service Using Call AgentUsing Interflow Activating Night ServiceDeactivating Night Service Using ObserveTransitioning to Night Service Using Display Agent Status Display Agent StatusUsing Display Queue Indicator Queue Status MeaningIndicator Queue Status Meaning Index Index Page Copyright 2006 Nortel Networks. All rights reserved

NN-10300-053 specifications

Nortel Networks NN-10300-053 is a significant component in the realm of telecommunications, primarily recognized for its vital role within the enterprise networking sector. This hardware represents a convergence of advanced technology and innovative design aimed at providing robust connectivity solutions for modern enterprises.

At its core, the NN-10300-053 is designed to support a diverse range of communication protocols, ensuring compatibility with various existing infrastructure setups. This multi-protocol capability is essential in today's mixed-technology environment, allowing enterprises to integrate legacy systems with newer technologies seamlessly. The unit facilitates efficient data transmission while enabling voice, video, and multimedia traffic to coexist on the same network without compromising performance.

One of the standout features of the NN-10300-053 is its scalability. As businesses grow, their communication needs evolve, and this hardware is engineered to expand alongside them. With modular components, users can easily add capacity or functionality, customizing the device according to the organization's unique requirements. This flexibility not only enhances operational efficiency but also represents a cost-effective solution for businesses looking to future-proof their investments.

In terms of security, the NN-10300-053 incorporates multiple safeguards that help protect sensitive data from external threats. Built-in encryption and authentication protocols ensure that communications remain confidential and secure, a paramount concern in today’s digital landscape where cyber threats are ever-increasing.

The performance of the NN-10300-053 is further bolstered by its reliability features. Designed for high availability, it minimizes downtime through redundancy options and advanced monitoring capabilities. This ensures that enterprises can maintain continuous service, which is critical for operations that depend on real-time data communication.

Another notable characteristic of this device is its user-friendly interface, which simplifies management and troubleshooting for IT personnel. Comprehensive diagnostic tools and reporting functionalities allow for proactive network management, ensuring that any potential issues are detected and addressed promptly.

Ultimately, the Nortel Networks NN-10300-053 epitomizes the convergence of advanced technologies, scalability, security, and user-centric design, making it an ideal solution for enterprises seeking to enhance their networking capabilities while maintaining a competitive edge in a rapidly evolving technological landscape. The combination of its robust features and adaptability makes it a valuable asset for organizations looking to optimize their communication infrastructure.