Nortel Networks NN-10300-053 manual Indicator Queue Status Meaning

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Supervisor features

Table 3: Display Queue indicators

Indicator	Queue Status	Meaning

Slow Flashing	Busy	Calls are backing up in the
		queue. Calls overflowing
		to this queue are not being
		accepted.

Fast Flashing	Overloaded	You have too many calls
		in this queue. New calls
		overflow to another queue.

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Contents IP Softphone Page Revision history Revision history Contents Index Features IP Softphone 2050 overviewComponents Settings window Call Control windowLocal Directory window System tray icon and menuDisplay I2050.exe applicationAccessibility Interface IP Softphone Call Control windowCall Control window Call Control Window-1140Accessibility Interface Call Control window elements and functions Element FunctionIP Softphone 2050 components and functions Part 2 Hot keys Adding a hot keyRemoving a Hot Key System tray icon and menu System tray menuIP Softphone 2050 Call Control window Local Directory Local Directory windowOpening a Local Directory from the Call Control window Directory entry managementCS 1000 Directory IP Softphone 2050 Call Control window Line and feature keys Agent and Supervisor featuresLogging in an Agent Using MQA login options Logging in with Agent ID and Multiple Queue AssignmentsLogging in No Supervisor ID, No Priority Logging in Supervisor ID, No PriorityLogging in No Supervisor ID, With Priority Logging in Supervisor ID, With PriorityUsing Default Login Logging out an agentLogging out temporarily Logging outAgent features Answering ACD callsAnswering a call Terminating a callUsing Force Call Using Activity CodeUsing Emergency Using NotReadyAnswering or making non-ACD calls Placing a callContacting your supervisor Answering a call from your supervisor when on another callAnswering a call from your supervisor Placing a call to your supervisor when on another call Click SupervisorUsing Answer Agent Supervisor featuresUsing Agent key Using Answer Emergency Indicator Display MeaningUsing Call Agent Using InterflowUsing Night Service Activating Night Service Transitioning to Night Service Using Observe Deactivating Night Service Using Display Agent Status Display Agent StatusUsing Display Queue Indicator Queue Status MeaningIndicator Queue Status Meaning Index Index Page Copyright 2006 Nortel Networks. All rights reserved