Nortel Networks NN-10300-053 manual Index

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Contents

Supervisor features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Using Answer Agent . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34 Using Agent key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34 Using Answer Emergency . . . . . . . . . . . . . . . . . . . . . . . . . . . 35 Using Call Agent . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36 Using Interflow . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36 Using Night Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36 Using Observe . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37 Using Display Agent Status . . . . . . . . . . . . . . . . . . . . . . . . . . 38 Using Display Queue . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

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Contents IP Softphone Page Revision history Revision history Contents Index Features IP Softphone 2050 overviewComponents Local Directory window Settings windowCall Control window System tray icon and menuDisplay I2050.exe applicationAccessibility Interface IP Softphone Call Control windowCall Control window Call Control Window-1140Accessibility Interface Call Control window elements and functions Element FunctionIP Softphone 2050 components and functions Part 2 Hot keys Adding a hot keyRemoving a Hot Key System tray icon and menu System tray menuIP Softphone 2050 Call Control window Local Directory Local Directory windowOpening a Local Directory from the Call Control window Directory entry managementCS 1000 Directory IP Softphone 2050 Call Control window Agent and Supervisor features Line and feature keysLogging in an Agent Using MQA login options Logging in with Agent ID and Multiple Queue AssignmentsLogging in No Supervisor ID, No Priority Logging in Supervisor ID, No PriorityLogging in No Supervisor ID, With Priority Logging in Supervisor ID, With PriorityLogging out temporarily Using Default LoginLogging out an agent Logging outAnswering a call Agent featuresAnswering ACD calls Terminating a callUsing Force Call Using Activity CodeAnswering or making non-ACD calls Using EmergencyUsing NotReady Placing a callAnswering a call from your supervisor when on another call Contacting your supervisorAnswering a call from your supervisor Placing a call to your supervisor when on another call Click SupervisorSupervisor features Using Answer AgentUsing Agent key Using Answer Emergency Indicator Display MeaningUsing Night Service Using Call AgentUsing Interflow Activating Night ServiceUsing Observe Transitioning to Night ServiceDeactivating Night Service Using Display Agent Status Display Agent StatusUsing Display Queue Indicator Queue Status MeaningIndicator Queue Status Meaning Index Index Page Copyright 2006 Nortel Networks. All rights reserved