Nortel Networks
NN-10300-053
manual
Using Default Login
Indicator Display Meaning
Login
Accessibility Interface
Settings window
Using Night Service
Features
Using Force Call
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Contents
IP Softphone
Page
Revision history
Revision history
Contents
Index
IP Softphone 2050 overview
Features
Components
System tray icon and menu
Settings window
Call Control window
Local Directory window
I2050.exe application
Display
IP Softphone Call Control window
Accessibility Interface
Call Control Window-1140
Call Control window
Accessibility Interface
Element Function
Call Control window elements and functions
IP Softphone 2050 components and functions Part 2
Adding a hot key
Hot keys
Removing a Hot Key
System tray menu
System tray icon and menu
IP Softphone 2050 Call Control window
Local Directory window
Local Directory
Directory entry management
Opening a Local Directory from the Call Control window
CS 1000 Directory
IP Softphone 2050 Call Control window
Line and feature keys
Agent and Supervisor features
Logging in an Agent
Logging in with Agent ID and Multiple Queue Assignments
Using MQA login options
Logging in Supervisor ID, No Priority
Logging in No Supervisor ID, No Priority
Logging in Supervisor ID, With Priority
Logging in No Supervisor ID, With Priority
Logging out
Using Default Login
Logging out an agent
Logging out temporarily
Terminating a call
Agent features
Answering ACD calls
Answering a call
Using Activity Code
Using Force Call
Placing a call
Using Emergency
Using NotReady
Answering or making non-ACD calls
Contacting your supervisor
Answering a call from your supervisor when on another call
Answering a call from your supervisor
Click Supervisor
Placing a call to your supervisor when on another call
Using Answer Agent
Supervisor features
Using Agent key
Indicator Display Meaning
Using Answer Emergency
Activating Night Service
Using Call Agent
Using Interflow
Using Night Service
Transitioning to Night Service
Using Observe
Deactivating Night Service
Display Agent Status
Using Display Agent Status
Indicator Queue Status Meaning
Using Display Queue
Indicator Queue Status Meaning
Index
Index
Page
Copyright 2006 Nortel Networks. All rights reserved
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