Nortel Networks NN-10300-053 manual Revision history

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Revision history

Revision history

June 2006

Standard 6.00. This document is up-issued to reflect additional information about reserved keyboard keys.

March 2006

Standard 5.00. This document is up-issued to support Nortel Communication Server 1000 Release 4.5, for the IP Softphone 2050 Version 2.

August 2005

Standard 4.00. This document is up-issued to support Nortel Communication Server 1000 Release 4.5.

September 2004

Standard 3.00. This document is up-issued for Nortel

Communication Server 1000 Release 4.0.

October 2003

Standard 2.00. This document is up-issued to support

Succession 3.0 Software.

September 2002

Standard 1.00. This document is issued to support Meridian 1 Release 25.40 and Succession Communication Server for Enterprise 1000, Release 2.0.

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Contents IP Softphone Page Revision history Revision history Contents Index IP Softphone 2050 overview FeaturesComponents System tray icon and menu Settings windowCall Control window Local Directory windowI2050.exe application DisplayIP Softphone Call Control window Accessibility InterfaceCall Control Window-1140 Call Control windowAccessibility Interface Element Function Call Control window elements and functionsIP Softphone 2050 components and functions Part 2 Adding a hot key Hot keysRemoving a Hot Key System tray menu System tray icon and menuIP Softphone 2050 Call Control window Local Directory window Local DirectoryDirectory entry management Opening a Local Directory from the Call Control windowCS 1000 Directory IP Softphone 2050 Call Control window Agent and Supervisor features Line and feature keysLogging in an Agent Logging in with Agent ID and Multiple Queue Assignments Using MQA login optionsLogging in Supervisor ID, No Priority Logging in No Supervisor ID, No PriorityLogging in Supervisor ID, With Priority Logging in No Supervisor ID, With PriorityLogging out Using Default LoginLogging out an agent Logging out temporarilyTerminating a call Agent featuresAnswering ACD calls Answering a callUsing Activity Code Using Force CallPlacing a call Using EmergencyUsing NotReady Answering or making non-ACD callsAnswering a call from your supervisor when on another call Contacting your supervisorAnswering a call from your supervisor Click Supervisor Placing a call to your supervisor when on another callSupervisor features Using Answer AgentUsing Agent key Indicator Display Meaning Using Answer EmergencyActivating Night Service Using Call AgentUsing Interflow Using Night ServiceUsing Observe Transitioning to Night ServiceDeactivating Night Service Display Agent Status Using Display Agent StatusIndicator Queue Status Meaning Using Display QueueIndicator Queue Status Meaning Index Index Page Copyright 2006 Nortel Networks. All rights reserved