Nortel Networks NN-10300-053 manual Components

Page 8

IP Softphone 2050 overview

—Shift (Outbox)

—Services

—Expand

•Dedicated call processing keys:

—Hold

—Goodbye

—Answer

—Volume

—Mute

—Navigation

—Message Waiting

•User-selected ringer that lets the PC speakers or the headset ring for incoming calls

•Choice of the following interfaces:

—1140 skin

—Compact black and silver skins

—Accessibility Interface for the visually impaired

•Programmable hot keys that allow single key access to user- definable features

•Three input modes: Digit, Alpha, and Native

•Macro functions available for programming long dialing patterns

•A check box for setting hook switch status

•Always-on-top option that keeps the Call control window on top of all other open applications

Components

The IP Softphone 2050 supports five main components:

•“Call Control window” on page 9

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Contents IP Softphone Page Revision history Revision history Contents Index Features IP Softphone 2050 overviewComponents Settings window Call Control windowLocal Directory window System tray icon and menuDisplay I2050.exe applicationAccessibility Interface IP Softphone Call Control windowCall Control window Call Control Window-1140Accessibility Interface Call Control window elements and functions Element FunctionIP Softphone 2050 components and functions Part 2 Hot keys Adding a hot keyRemoving a Hot Key System tray icon and menu System tray menuIP Softphone 2050 Call Control window Local Directory Local Directory windowOpening a Local Directory from the Call Control window Directory entry managementCS 1000 Directory IP Softphone 2050 Call Control window Logging in an Agent Agent and Supervisor featuresLine and feature keys Using MQA login options Logging in with Agent ID and Multiple Queue AssignmentsLogging in No Supervisor ID, No Priority Logging in Supervisor ID, No PriorityLogging in No Supervisor ID, With Priority Logging in Supervisor ID, With PriorityUsing Default Login Logging out an agentLogging out temporarily Logging outAgent features Answering ACD callsAnswering a call Terminating a callUsing Force Call Using Activity CodeUsing Emergency Using NotReadyAnswering or making non-ACD calls Placing a callAnswering a call from your supervisor Answering a call from your supervisor when on another callContacting your supervisor Placing a call to your supervisor when on another call Click SupervisorUsing Agent key Supervisor featuresUsing Answer Agent Using Answer Emergency Indicator Display MeaningUsing Call Agent Using InterflowUsing Night Service Activating Night ServiceDeactivating Night Service Using ObserveTransitioning to Night Service Using Display Agent Status Display Agent StatusUsing Display Queue Indicator Queue Status MeaningIndicator Queue Status Meaning Index Index Page Copyright 2006 Nortel Networks. All rights reserved