Nortel Networks NN-10300-053 manual Agent features, Answering ACD calls, Answering a call

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Agent features

The following sections describe features that are available to agents:

•“Answering ACD calls” on page 29

•“Using Force Call” on page 30

•“Using Activity Code” on page 30

•“Using Emergency” on page 31

•“Using NotReady” on page 31

•“Answering or making non-ACD calls” on page 31

•“Contacting your supervisor” on page 32

Answering ACD calls

Click InCalls to answer the next queued ACD call on the primary DN. You can find the InCalls key in the lower right-hand corner of the programmable line/feature keys (see Figure 7 on page 24).

Answering a call

The indicator next to the InCalls key flashes on incoming calls. To answer a call:

•Click InCalls.

•On your PC keyboard, press Enter.

Note: The indicator remains lit while the call is active.

Terminating a call

To end a call, choose one of the following:

•Click (Goodbye/Release).

•Click InCalls.

•Click the individual DN line key. (This removes you from the queue.)

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Contents IP Softphone Page Revision history Revision history Contents Index IP Softphone 2050 overview FeaturesComponents Call Control window Settings windowLocal Directory window System tray icon and menuI2050.exe application DisplayIP Softphone Call Control window Accessibility InterfaceCall Control Window-1140 Call Control windowAccessibility Interface Element Function Call Control window elements and functionsIP Softphone 2050 components and functions Part 2 Adding a hot key Hot keysRemoving a Hot Key System tray menu System tray icon and menuIP Softphone 2050 Call Control window Local Directory window Local DirectoryDirectory entry management Opening a Local Directory from the Call Control windowCS 1000 Directory IP Softphone 2050 Call Control window Logging in an Agent Agent and Supervisor featuresLine and feature keys Logging in with Agent ID and Multiple Queue Assignments Using MQA login optionsLogging in Supervisor ID, No Priority Logging in No Supervisor ID, No PriorityLogging in Supervisor ID, With Priority Logging in No Supervisor ID, With PriorityLogging out an agent Using Default LoginLogging out temporarily Logging outAnswering ACD calls Agent featuresAnswering a call Terminating a callUsing Activity Code Using Force CallUsing NotReady Using EmergencyAnswering or making non-ACD calls Placing a callAnswering a call from your supervisor Answering a call from your supervisor when on another callContacting your supervisor Click Supervisor Placing a call to your supervisor when on another callUsing Agent key Supervisor featuresUsing Answer Agent Indicator Display Meaning Using Answer EmergencyUsing Interflow Using Call AgentUsing Night Service Activating Night ServiceDeactivating Night Service Using ObserveTransitioning to Night Service Display Agent Status Using Display Agent StatusIndicator Queue Status Meaning Using Display QueueIndicator Queue Status Meaning Index Index Page Copyright 2006 Nortel Networks. All rights reserved

NN-10300-053 specifications

Nortel Networks NN-10300-053 is a significant component in the realm of telecommunications, primarily recognized for its vital role within the enterprise networking sector. This hardware represents a convergence of advanced technology and innovative design aimed at providing robust connectivity solutions for modern enterprises.

At its core, the NN-10300-053 is designed to support a diverse range of communication protocols, ensuring compatibility with various existing infrastructure setups. This multi-protocol capability is essential in today's mixed-technology environment, allowing enterprises to integrate legacy systems with newer technologies seamlessly. The unit facilitates efficient data transmission while enabling voice, video, and multimedia traffic to coexist on the same network without compromising performance.

One of the standout features of the NN-10300-053 is its scalability. As businesses grow, their communication needs evolve, and this hardware is engineered to expand alongside them. With modular components, users can easily add capacity or functionality, customizing the device according to the organization's unique requirements. This flexibility not only enhances operational efficiency but also represents a cost-effective solution for businesses looking to future-proof their investments.

In terms of security, the NN-10300-053 incorporates multiple safeguards that help protect sensitive data from external threats. Built-in encryption and authentication protocols ensure that communications remain confidential and secure, a paramount concern in today’s digital landscape where cyber threats are ever-increasing.

The performance of the NN-10300-053 is further bolstered by its reliability features. Designed for high availability, it minimizes downtime through redundancy options and advanced monitoring capabilities. This ensures that enterprises can maintain continuous service, which is critical for operations that depend on real-time data communication.

Another notable characteristic of this device is its user-friendly interface, which simplifies management and troubleshooting for IT personnel. Comprehensive diagnostic tools and reporting functionalities allow for proactive network management, ensuring that any potential issues are detected and addressed promptly.

Ultimately, the Nortel Networks NN-10300-053 epitomizes the convergence of advanced technologies, scalability, security, and user-centric design, making it an ideal solution for enterprises seeking to enhance their networking capabilities while maintaining a competitive edge in a rapidly evolving technological landscape. The combination of its robust features and adaptability makes it a valuable asset for organizations looking to optimize their communication infrastructure.