Nortel Networks BM450 manual Properties line settings Sheet 1, Trunk mode, Dia l mode

Page 41

Chapter 4 Software Troubleshooting 41

Figure 10 Properties details panel

Table 8 on page 41 defines the fields on this panel and indicates the lines.

Table 8 Properties line settings (Sheet 1 of 2)

Attribute

Value

Description

 

 

 

Legend: Loop = analog/digital loop; GS = ground start; DID = DID; E&M = E&M; BRI = BRI; DPNSS

= DPNSS; VoIP = VoIP; TL = Target. Note: PRI fields are all included under the main table.

Trunk mode

Loop

 

 

 

 

 

 

 

 

 

Unspr

 

Define whether disconnect supervision, also referred to as loop

 

Supervised

supervision, releases an external line when an open switch

 

interval (OSI) is detected during a call on that line. You must set

 

*Earth calling

 

this to Supervised if a loop trunk has its Answer mode set to

 

*Loop guarded

 

Auto or if you enable Answer with DISA. Disconnect

 

*Loop unguarded

supervision is also required to conference two external callers.

 

**ROE, ROI

The line must be equipped with disconnect supervision from the

 

central office for the Supervised option to work.

 

 

 

 

 

 

 

 

* These listing only appear for UK analog lines.

 

 

 

 

** These appear only for Australia.

 

 

 

 

 

 

 

 

 

 

Dial mode

Loop

 

GS

DID

E&M

 

 

 

 

 

Pulse

 

Specify whether the system uses dual tone multifrequency

 

Tone

 

(DTMF) or pulse signaling on the trunk.

 

 

Tone does not appear if Signaling is set to Immediate

 

 

 

 

 

 

 

 

(T1 DID &T1 E&M trunk types only).

 

 

 

 

 

 

 

 

 

Loss package

Loop (analog

 

 

 

 

 

 

 

only)

 

 

 

 

 

 

 

 

Short CO

 

Select the appropriate loss/gain and impedance settings for

 

Medium CO

each line.

 

Long CO

 

 

 

 

 

 

 

 

Short PBX

 

 

 

 

 

 

 

Long PBX

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Impedance (Ohms)

Loop (analog

 

 

 

 

 

 

 

only)

 

 

 

 

 

 

 

 

600 ohm-900 ohm

The GATM can be set to a specific impedance level.

 

 

 

 

 

 

 

 

 

 

BCM450 Troubleshooting Guide

Image 41
Contents BCM450 Troubleshooting Guide Copyright 2008 Nortel Networks, All Rights Reserved Task List BCM450 Troubleshooting GuideNN40160-700 Task ListContents Contents Chapter Advanced TroubleshootingChapter Understanding system messages Chapter Contacting Technical Support Purpose IntroductionAudience OrganizationIntroduction AcronymsList of acronyms Acronym DescriptionIntroduction List of acronyms Symbols and conventions used in this guide Related publications Introduction NN40160-700 Proper installation and routine maintenance Initial TroubleshootingNetwork configuration NavigationInitial Troubleshooting Device configuration informationNormal behavior on your network Logical connectionsInitial Troubleshooting Initial Troubleshooting NN40160-700 Troubleshooting the BCM450 hardware Hardware TroubleshootingCheck the power source Check LED indicatorsSystem status LEDs states and descriptions Hardware TroubleshootingStatus Description LAN port LED locationsMBM LED descriptions Power Status DescriptionStatus Descriptions DTM LED functionsVerify the keycodes Check the wiring connectionsTo verify the keycodes using Element Manager Restart or shut down the system To verify the keycodes using TelsetFunction Description Impact Reset functionsTo restart the system Viewing the Post log file Power on self testHardware reset functions Example Bootloader.log file with no errors Testing basic hardware functionalityTo test the expansion unit To test the main unitTo troubleshoot the main unit To troubleshoot the expansion unit Testing an MBMTo determine why the ATA 2 does not function Determining why an MBM does not appear in Element ManagerTroubleshooting the FEM Reset to factory settings To determine why there is no dial tone at the ATA2To check the ATA2 wiring Reset levels To perform a Level 2 reset software reset Monitoring the boot processTo perform a Level 1 reset configuration reset Hardware Troubleshooting Boot process with failed or missing memory Verify the software version Software TroubleshootingVerify the keycodes Check the programming of lines and phonesCheck line programming Software TroubleshootingTo check line programming Trunk/Line dataSoftware Troubleshooting Trunk/Line Data main panel Sheet 2 Properties Software Troubleshooting Trunk/Line Data main panel Sheet 3Trunk mode Properties line settings Sheet 1Dia l mode Line must be equipped with disconnect supervision fromPreferences Software Troubleshooting Properties line settings Sheet 2Signaling Auto privacy Preferences details fields for lines Sheet 1Answer mode Restrictions RestrictionsAssigned DNs To restore data from an archiveRestoring system data Select Components to Restore panel opens To restore the factory configurationVerify the software inventory Obtaining software updatesViewing the inventory of BCM450 software To view the BCM450 software inventoryTo obtain updates from the Nortel Technical Support Web Software Troubleshooting NN40160-700 Example 1 Cannot dial out from an analog trunk Advanced TroubleshootingTroubleshooting example Advanced Troubleshooting Example 2 Cannot dial out from a SIP or H323 VoIP trunk Advanced Troubleshooting Advanced Troubleshooting Advanced Troubleshooting Advanced Troubleshooting Example 3 IP set is not registering with the BCM450 Troubleshooting example 3b Troubleshooting example 3aAdvanced Troubleshooting Example 5 Cannot dial out from digital trunk Troubleshooting example Advanced Troubleshooting Advanced Troubleshooting Advanced Troubleshooting Advanced Troubleshooting Troubleshooting example Select Configuration Resources Telephony Resources System is not processing calls Recovery treesStart-up profile fails Recovery treesStart-up profile fails Cannot access BCM450 through Element ManagerCannot access BCM450 through Element Manager NN40160-700 BCM450 shuts down unexpectedly Unexpected shutdown BCM450 Troubleshooting GuideRecovery trees NN40160-700 Downloading Software Application User Administrator User ApplicationsDownloading software from the BCM450 webpage Applications available on BCM450 webDownloading Software Applications available on BCM450 web To download software from the BCM450 webpageDownloading Software Downloading software from the Nortel web siteDownloading Software NN40160-700 Status and Metrics Troubleshooting ToolsService Management Accessing the CLI Command Line InterfaceTroubleshooting Tools UtilitiesUsing the Configuration CLI Accessing the CLI through a serial connectionAccessing the CLI through the OAM port Using the Maintenance CLI Understanding system messages Alarms, logs, and trapsReporting for dropped calls To set Release ReasonsUnderstanding system messages Release reasons Knowledge and Solution Engine Useful Troubleshooting LinksUsing the Knowledge and Solution Engine Partner BulletinsUseful Troubleshooting Links To use the Knowledge and Solution EngineBackup, restore, and reset operations Frequently Asked QuestionsTo perform a backup How do I back up the database?Frequently Asked Questions How do I restore the BCM450 from a previous backup?To restore data from the BCM450 Completing a warm or cold reset Password protectionHow do I recover a lost password for the BCM450? Recovering a lost passwordTo view an alarm Fault managementHow do I view Alarms? Can I acknowledge and clear them? Using the Element Manager to transfer log files To acknowledge an alarmSystem and status information How do I capture the logs from the BCM450?Using the BCM450 Web Page to transfer log files Capturing the current configuration How do I capture the current BCM450 configuration?Viewing the system health How do I find the BCM450 system health?How do I show specific process states? Viewing specific process statesVerify the current software revision Connectivity problemsHow do find the BCM450 System ID and Serial Number? Viewing the system ID and serial numberWhat are the default IP addresses of the BCM450 ports? What is an Ethernet loop, and how do I avoid creating one?IP addresses Can I modify the IP address of the OAM port?Frequently Asked Questions Frequently Asked Questions NN40160-700 Gathering critical information Contacting Technical SupportContacting Technical Support Getting help over the phone from a Nortel Solutions CenterGetting Help from the Nortel Web site Getting help through a Nortel distributor or reseller Contacting Technical Support NN40160-700