Nortel Networks BM450 manual Troubleshooting Tools, Service Management, Status and Metrics

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Chapter 8

Troubleshooting Tools

The BCM450 system provides several tools that you can use to diagnose problems.

Navigation

•Service Management on page 79

•Status and Metrics on page 79

•Utilities on page 80

•Command Line Interface on page 80

Service Management

You can use the Element Manager to view a list of the services that are running on your BCM450 system.

For information about service management on the BCM450, see “Using the BCM450 Service Managment System” in the BCM450 Administration and Security Guide (NN40160-601).

Status and Metrics

You can use the Element Manager to view detailed information about the performance of the BCM450 and about the performance of system resources.

You monitor system status using the following tools:

•QoS Monitor—QoS Monitor monitors the quality of service (QoS) of IP trunk services.

•UPS Status—The Uninterruptible Power Supply (UPS) feature provides monitoring of the power source and the battery backup.

•NTP Metrics—The Network Time Protocol (NTP Metrics) feature provides an overview of the integrity of the NTP time source

For information about monitoring the system status, see the chapter “Using BCM450 System Metrics” in the BCM450 Administration and Security Guide (NN40160-601).

You can monitor system performance using the following tools:

•Activity Reporter Basic—Generate reports about call activity and voice mail receive statistics.

•Trunk Module Metrics— View the status of digital trunk modules as well as identify any device or lines connected to the system.

•CbC Limit Metrics—Use the CbC Limit metrics panel to monitor denied call activity for each service on each line pool.

BCM450 Troubleshooting Guide