Nortel Networks BM450 manual Using the BCM450 Web Page to transfer log files

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92 Chapter 11 Frequently Asked Questions

5Click the Transfer button.

The Transfer To window opens.

6Select the log file categories that you want to include in the log file transfer. All the log files associated with the selected categories will be transferred.

7Click the OK button.

A transfer window opens and displays applicable warnings.

8Click the Yes button to initiate the transfer. A Save dialog box displays.

9Specify a filename and location for the log file and click Save.

The Progress Update window opens. When the log files are transferred, the Transfer Complete window opens.

10Click the OK button.

The log archive is saved in the location you specified.

Using the BCM450 Web Page to transfer log files

1In your web browser, type the IP address of the BCM450 and click the Go button. The login screen opens.

2Log in to the BCM450 using the same username and password that you use to log into a BCM450 using the Element Manager.

The BCM450 Web page opens.

3Click the Administrators Applications link.

4Click BCM Logs.

5Click the Retrieve Log Files link. The Retrieve Log Files panel appears.

6Click one of the three options for file transfer: Transfer to My Computer, Store on USB Memory, or Send to.

7If you select the Send to radio button, select a destination from the drop-down list, otherwise, go to the next step.

8Click Submit. The web page shows the status as Working; when complete, it shows Success.

9Click the Click Here to Download Logs link. The File Download screen opens.

10Click the Save button. The Save As screen opens.

11Specify the location where you want to save the log file transfer, and enter a name for the file in the File Name field.

12Click the Save button. The file is saved.

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Contents BCM450 Troubleshooting Guide Copyright 2008 Nortel Networks, All Rights Reserved BCM450 Troubleshooting Guide Task ListTask List NN40160-700Contents Chapter Advanced Troubleshooting ContentsChapter Understanding system messages Chapter Contacting Technical Support Introduction PurposeAudience OrganizationAcronyms IntroductionList of acronyms Acronym DescriptionIntroduction List of acronyms Symbols and conventions used in this guide Related publications Introduction NN40160-700 Initial Troubleshooting Proper installation and routine maintenanceNetwork configuration NavigationDevice configuration information Initial TroubleshootingNormal behavior on your network Logical connectionsInitial Troubleshooting Initial Troubleshooting NN40160-700 Hardware Troubleshooting Troubleshooting the BCM450 hardwareCheck the power source Check LED indicatorsHardware Troubleshooting System status LEDs states and descriptionsLAN port LED locations Status DescriptionPower Status Description MBM LED descriptionsDTM LED functions Status DescriptionsVerify the keycodes Check the wiring connectionsTo verify the keycodes using Element Manager To verify the keycodes using Telset Restart or shut down the systemFunction Description Impact Reset functionsTo restart the system Viewing the Post log file Power on self testHardware reset functions Testing basic hardware functionality Example Bootloader.log file with no errorsTo test the expansion unit To test the main unitTo troubleshoot the main unit Testing an MBM To troubleshoot the expansion unitTo determine why the ATA 2 does not function Determining why an MBM does not appear in Element ManagerTroubleshooting the FEM Reset to factory settings To determine why there is no dial tone at the ATA2To check the ATA2 wiring Reset levels To perform a Level 2 reset software reset Monitoring the boot processTo perform a Level 1 reset configuration reset Hardware Troubleshooting Boot process with failed or missing memory Software Troubleshooting Verify the software versionVerify the keycodes Check the programming of lines and phonesSoftware Troubleshooting Check line programmingTo check line programming Trunk/Line dataSoftware Troubleshooting Trunk/Line Data main panel Sheet 2 Software Troubleshooting Trunk/Line Data main panel Sheet 3 PropertiesProperties line settings Sheet 1 Trunk modeDia l mode Line must be equipped with disconnect supervision fromPreferences Software Troubleshooting Properties line settings Sheet 2Signaling Preferences details fields for lines Sheet 1 Auto privacyAnswer mode Restrictions RestrictionsAssigned DNs To restore data from an archiveRestoring system data To restore the factory configuration Select Components to Restore panel opensObtaining software updates Verify the software inventoryViewing the inventory of BCM450 software To view the BCM450 software inventoryTo obtain updates from the Nortel Technical Support Web Software Troubleshooting NN40160-700 Example 1 Cannot dial out from an analog trunk Advanced TroubleshootingTroubleshooting example Advanced Troubleshooting Example 2 Cannot dial out from a SIP or H323 VoIP trunk Advanced Troubleshooting Advanced Troubleshooting Advanced Troubleshooting Advanced Troubleshooting Example 3 IP set is not registering with the BCM450 Troubleshooting example 3a Troubleshooting example 3bAdvanced Troubleshooting Example 5 Cannot dial out from digital trunk Troubleshooting example Advanced Troubleshooting Advanced Troubleshooting Advanced Troubleshooting Advanced Troubleshooting Troubleshooting example Select Configuration Resources Telephony Resources Recovery trees System is not processing callsRecovery trees Start-up profile failsCannot access BCM450 through Element Manager Start-up profile failsCannot access BCM450 through Element Manager NN40160-700 Unexpected shutdown BCM450 Troubleshooting Guide BCM450 shuts down unexpectedlyRecovery trees NN40160-700 Application User Administrator User Applications Downloading SoftwareDownloading software from the BCM450 webpage Applications available on BCM450 webTo download software from the BCM450 webpage Downloading Software Applications available on BCM450 webDownloading software from the Nortel web site Downloading SoftwareDownloading Software NN40160-700 Status and Metrics Troubleshooting ToolsService Management Command Line Interface Accessing the CLITroubleshooting Tools UtilitiesUsing the Configuration CLI Accessing the CLI through a serial connectionAccessing the CLI through the OAM port Using the Maintenance CLI Alarms, logs, and traps Understanding system messagesReporting for dropped calls To set Release ReasonsUnderstanding system messages Release reasons Useful Troubleshooting Links Knowledge and Solution EngineUsing the Knowledge and Solution Engine Partner BulletinsTo use the Knowledge and Solution Engine Useful Troubleshooting LinksFrequently Asked Questions Backup, restore, and reset operationsTo perform a backup How do I back up the database?Frequently Asked Questions How do I restore the BCM450 from a previous backup?To restore data from the BCM450 Password protection Completing a warm or cold resetHow do I recover a lost password for the BCM450? Recovering a lost passwordTo view an alarm Fault managementHow do I view Alarms? Can I acknowledge and clear them? To acknowledge an alarm Using the Element Manager to transfer log filesSystem and status information How do I capture the logs from the BCM450?Using the BCM450 Web Page to transfer log files How do I capture the current BCM450 configuration? Capturing the current configurationHow do I find the BCM450 system health? Viewing the system healthHow do I show specific process states? Viewing specific process statesConnectivity problems Verify the current software revisionHow do find the BCM450 System ID and Serial Number? Viewing the system ID and serial numberWhat is an Ethernet loop, and how do I avoid creating one? What are the default IP addresses of the BCM450 ports?IP addresses Can I modify the IP address of the OAM port?Frequently Asked Questions Frequently Asked Questions NN40160-700 Contacting Technical Support Gathering critical informationContacting Technical Support Getting help over the phone from a Nortel Solutions CenterGetting Help from the Nortel Web site Getting help through a Nortel distributor or reseller Contacting Technical Support NN40160-700