Nortel Networks manual About the Nortel IP Phone 1165E

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About the Nortel IP Phone 1165E

(Handsfree)

(Hold)

(Expand)

(Headset)

Press the Handsfree key to make or answer a call using the two way speakerphone.

The Handsfree LED indicator, located on the Handsfree key, lights to indicate when handsfree is active.

Use the Navigation keys to scroll through menus and lists appearing on the LCD display screen.

Use Up and Down to scroll up and down in lists.

Use the Enter key, at the center of the Navigation key cluster, to confirm menu selections.

In most menus, you can use the Enter key instead of the Select soft key.

Press the Hold key to put an active call on hold. Tap the flashing line key to return to the caller on hold.

Use the Expand key to access applications managed through an external server.

Note: This feature requires an External Application Server.

Press the Headset key to answer a call using the headset or to switch a call from the handset or handsfree to the headset.

The Headset LED indicator, located on the Headset key, lights to indicate that the headset is in use.

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Contents IP Phone 1165E Page April OctoberRevision history Contents Contents Basic features About the Nortel IP Phone 1165EAbout the Nortel IP Phone 1165E About the Nortel IP Phone 1165E Telephone controls On page 10 shows the IP Phone 1165EAbout the Nortel IP Phone 1165E About the Nortel IP Phone 1165E About the Nortel IP Phone 1165E About the Nortel IP Phone 1165E Telephone display About the Nortel IP Phone 1165E USB support On page 17 shows an idle LCD screenCall features and Flexible Feature Codes Security featuresHighlight New Password To change your ScpwTo turn Password Protection on or off ModeAgent and supervisor features Logging in without Agent ID for basic ACDTo log in as an agent Logging in using Multiple Queue Assignments for Basic ACD Logging in with an Agent ID and MQA login optionsTo log Using Default Login To use Default LoginLogging out To log outAnswering ACD calls To answer the callUsing Call Forcing To terminate the callUsing Return to Queue on No Answer Using Activity codeTo enable Call Forcing for headset users To record activitiesUsing Emergency To use EmergencyUsing Not Ready Placing or answering non-ACD callsTo use Not Ready To place a callContacting your supervisor To answer a callTo answer a call from your supervisor To answer a call from your supervisor while on another callTo place a call to your supervisor To return to the ACD callTo conference in your supervisor during a call in progress Agent features Using Answer Agent To use Answer AgentUsing the Agent key Using Answer EmergencyUsing Call Agent To use Answer EmergencyTo use Call Agent Using Interflow Using Night ServiceTo activate Night Service To use InterflowTo transition to Night Service To deactivate Night ServiceObserving a call To observe a callDisplaying the queue To display information on your ACD queueIndicator Queue status Description Displaying agent status To display agent statusCurrent status of agents Terms you should know Terms you should know Information display Terms you should know Terms you should know Terms you should know Page Page Page Page Page Legal Notice