Nortel Networks manual About the Nortel IP Phone 1165E, Basic features

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About the Nortel IP Phone 1165E

About the Nortel IP Phone 1165E

The IP Phone 1165E builds on the award-winning IP Phone 1100 Series industrial design and offers a beautiful high resolution color display which includes new graphical user interface elements that vastly improve the quality of the user experience. The IP Phone 1165E provides easy access to multiple lines and call processing features. It supports converged (voice and data) applications through External Application Server APIs to provide productivity enhancing applications and to enrich user experience with advanced multimedia interaction. (see Note 1).

Users can fully experience the display capabilities by personalizing the background image of the IP Phone 1165E display, and loading digital pictures into the IP Phone to view a Digital Picture Slideshow when the IP Phone is idle. The audio experience is enhanced through engineered audio tuning, and supports wideband (see Note 2) with a newly-stylized handset that has been softly contoured for additional comfort when using the handset.

Note 1: This feature requires an External Application Server.

Note 2: Wideband has dependencies on Nortel Communication Platform support, including Communication Server 1000 and is minimum-release dependent.

Your Nortel IP Phone 1165E brings voice and data to the desktop by connecting directly to a Local Area Network (LAN) through an Ethernet connection.

For more information about the IP Phone 1165E, see the IP Phone 1165E User Guide (NN43101-102).

Basic features

Your IP Phone 1165E supports the following features:

•up to sixteen line/feature keys with indicators, using the Shift feature

•four soft keys to provide easy access to features and call control

•high resolution color display

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Contents IP Phone 1165E Page October AprilRevision history Contents Contents About the Nortel IP Phone 1165E Basic featuresAbout the Nortel IP Phone 1165E About the Nortel IP Phone 1165E On page 10 shows the IP Phone 1165E Telephone controlsAbout the Nortel IP Phone 1165E About the Nortel IP Phone 1165E About the Nortel IP Phone 1165E About the Nortel IP Phone 1165E Telephone display About the Nortel IP Phone 1165E On page 17 shows an idle LCD screen USB supportSecurity features Call features and Flexible Feature CodesTo change your Scpw Highlight New PasswordMode To turn Password Protection on or offLogging in without Agent ID for basic ACD Agent and supervisor featuresTo log in as an agent Logging in with an Agent ID and MQA login options Logging in using Multiple Queue Assignments for Basic ACDTo log To use Default Login Using Default LoginTo log out Logging outTo answer the call Answering ACD callsTo terminate the call Using Call ForcingTo record activities Using Return to Queue on No AnswerUsing Activity code To enable Call Forcing for headset usersTo use Emergency Using EmergencyTo place a call Using Not ReadyPlacing or answering non-ACD calls To use Not ReadyTo answer a call from your supervisor while on another call Contacting your supervisorTo answer a call To answer a call from your supervisorTo return to the ACD call To place a call to your supervisorTo conference in your supervisor during a call in progress Agent features To use Answer Agent Using Answer AgentUsing Answer Emergency Using the Agent keyTo use Answer Emergency Using Call AgentTo use Call Agent To use Interflow Using InterflowUsing Night Service To activate Night ServiceTo deactivate Night Service To transition to Night ServiceTo observe a call Observing a callTo display information on your ACD queue Displaying the queueIndicator Queue status Description To display agent status Displaying agent statusCurrent status of agents Terms you should know Terms you should know Information display Terms you should know Terms you should know Terms you should know Page Page Page Page Page Legal Notice