Nortel Networks 1165E manual Using Not Ready, Placing or answering non-ACD calls, To use Not Ready

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Agent features

Using Not Ready

Use the Not Ready feature to take your IP Phone out of the call queue while completing post-call work.

Note: If you don't activate Make Set Busy or Not Ready, callers will continue to be directed to your phone.

To use Not Ready:

NotReady	1.	Press the NotReady key to temporarily
		log out of the system.
		Note: The NotReady LCD remains lit as
		long as the feature is active.
	2.	To return to the queue, choose one of
2260		the following:
2260		— Press the In-Callskey
or		— Press the In-Callskey
NotReady		— Press the NotReady key.

Placing or answering non-ACD calls

Use this feature to place and receive calls on your individual line.

To place a call:

2498	1. Press your individual DN key.

2.Use the dialpad to dial the phone number.

Note: The LCD remains lit as long as you are on the call.

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Contents IP Phone 1165E Page October AprilRevision history Contents Contents About the Nortel IP Phone 1165E Basic featuresAbout the Nortel IP Phone 1165E About the Nortel IP Phone 1165E On page 10 shows the IP Phone 1165E Telephone controlsAbout the Nortel IP Phone 1165E About the Nortel IP Phone 1165E About the Nortel IP Phone 1165E About the Nortel IP Phone 1165E Telephone display About the Nortel IP Phone 1165E On page 17 shows an idle LCD screen USB supportSecurity features Call features and Flexible Feature CodesTo change your Scpw Highlight New PasswordMode To turn Password Protection on or offLogging in without Agent ID for basic ACD Agent and supervisor featuresTo log in as an agent Logging in with an Agent ID and MQA login options Logging in using Multiple Queue Assignments for Basic ACDTo log To use Default Login Using Default LoginTo log out Logging outTo answer the call Answering ACD callsTo terminate the call Using Call ForcingTo record activities Using Return to Queue on No AnswerUsing Activity code To enable Call Forcing for headset usersTo use Emergency Using EmergencyTo place a call Using Not ReadyPlacing or answering non-ACD calls To use Not ReadyTo answer a call from your supervisor while on another call Contacting your supervisorTo answer a call To answer a call from your supervisorTo return to the ACD call To place a call to your supervisorTo conference in your supervisor during a call in progress Agent features To use Answer Agent Using Answer AgentUsing Answer Emergency Using the Agent keyTo use Answer Emergency Using Call AgentTo use Call Agent To use Interflow Using InterflowUsing Night Service To activate Night ServiceTo deactivate Night Service To transition to Night ServiceTo observe a call Observing a callTo display information on your ACD queue Displaying the queueIndicator Queue status Description To display agent status Displaying agent statusCurrent status of agents Terms you should know Terms you should know Information display Terms you should know Terms you should know Terms you should know Page Page Page Page Page Legal Notice