Agent features
To enable Call Forcing for headset users:
1. Log in.
2. Replace the handset.
3. Press the Services key. Configure the
(Services)Enabled.
Using Return to Queue on No Answer
If a call is not answered, the call is sent back to the ACD queue, and the your IP Phone is automatically placed in Not Ready state. To return to the ACD queue, log in, or press the NotReady key.
Using Activity code
Use Activity code to record the types of activities you are performing.
To record activities:
Activity | 1. When the Activity LCD indicator is |
| flashing, press the Activity key. |
2.Use the dialpad to enter the Activity code.
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