Nortel Networks 1165E manual Telephone display

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About the Nortel IP Phone 1165E

(Services)

(Services)

Navigation keys

•Password Admin:

— Station Control Password

The Password Admin menu is not available on all IP Phone 1165E sets. Consult your system administrator.

•Virtual Office Login and Virtual Office Logout (if Virtual Office is configured)

Press the Services key to exit from any menu or menu item.

Press the Services key twice to access the Local Tools menu, and then use the Left / Right navigation keys to access the following items:

•Preferences

•Diagnostics

•Configuration

•Locks

If you attempt to access the Local Tools menu and a dialog box appears prompting you for a password, contact your system administrator. Your system administrator can establish a password for the Local Tools menu.

Telephone display

The IP Phone 1165E has a 4.1 inch (diagonal measured) color QVGA TFT display, capable of displaying a QVGA 320 x 240 (H x W) image. The graphics controller supports 24 bit color (16 million colors).

The IP Phone 1165E has three display areas:

•The upper display area provides labels for the eight line feature key labels.

•The middle display area contains information for items such as caller number, caller name, Call Timer, feature prompt strings, user-entered digits, date and time information, and IP Phone information.

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Contents IP Phone 1165E Page October AprilRevision history Contents Contents About the Nortel IP Phone 1165E Basic featuresAbout the Nortel IP Phone 1165E About the Nortel IP Phone 1165E On page 10 shows the IP Phone 1165E Telephone controlsAbout the Nortel IP Phone 1165E About the Nortel IP Phone 1165E About the Nortel IP Phone 1165E About the Nortel IP Phone 1165E Telephone display About the Nortel IP Phone 1165E On page 17 shows an idle LCD screen USB supportSecurity features Call features and Flexible Feature CodesTo change your Scpw Highlight New PasswordMode To turn Password Protection on or offLogging in without Agent ID for basic ACD Agent and supervisor featuresTo log in as an agent Logging in with an Agent ID and MQA login options Logging in using Multiple Queue Assignments for Basic ACDTo log To use Default Login Using Default LoginTo log out Logging outTo answer the call Answering ACD callsTo terminate the call Using Call ForcingTo record activities Using Return to Queue on No AnswerUsing Activity code To enable Call Forcing for headset usersTo use Emergency Using EmergencyTo place a call Using Not ReadyPlacing or answering non-ACD calls To use Not ReadyTo answer a call from your supervisor while on another call Contacting your supervisorTo answer a call To answer a call from your supervisorTo place a call to your supervisor To return to the ACD callTo conference in your supervisor during a call in progress Agent features To use Answer Agent Using Answer AgentUsing Answer Emergency Using the Agent keyUsing Call Agent To use Answer EmergencyTo use Call Agent To use Interflow Using InterflowUsing Night Service To activate Night ServiceTo deactivate Night Service To transition to Night ServiceTo observe a call Observing a callTo display information on your ACD queue Displaying the queueIndicator Queue status Description To display agent status Displaying agent statusCurrent status of agents Terms you should know Terms you should know Information display Terms you should know Terms you should know Terms you should know Page Page Page Page Page Legal Notice