Nortel Networks 1165E manual To log

Agent and supervisor features

The login options require the following entries in sequential order:

1.a four-digit Agent ID

2.a Supervisor ID (if your queue requires one)

3.up to five ACD DNs and Priority values (if Priority values are being used) terminated by # #

To log in:

2260	1. Press the In-Callskey.
	2. Choose one of the following four login
	options:
No Supervisor ID, No Priority	— For No Supervisor ID, No Priority,
	dial your Agent ID # ACD DN 1 #
	ACD DN 2 # ACD DN 3 # ACD DN 4
	# ACD DN 5 # #.
Supervisor ID, No Priority	— For Supervisor ID, No Priority, dial
	your Agent ID # Supervisor ID #
	ACD DN 1	# ACD DN 2 #
	ACD DN 3	# ACD DN 4 #
	ACD DN 5	# #.

No Supervisor ID, With Priority

Supervisor ID, With Priority

—For No Supervisor ID, With Priority, dial your Agent ID # ACD DN 1 # Priority 1 # ACD DN 2 # Priority 2 # ACD DN 3 # Priority 3 # ACD DN 4 # Priority 4 # ACD DN 5 Priority 5 # #.

—For Supervisor ID, With Priority, dial your Agent ID # Supervisor ID # ACD DN 1 # Priority 1 # ACD DN 2 # Priority # 2 ACD DN 3 # Priority 3 # ACD DN 4 # Priority 4 #

ACD DN 5 # Priority 5 # #.

Note: To choose the default Priority value or Supervisor ID, enter #.

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