NEC 408 VM manual What Does the Automated Attendant Do?, HOW the System Handles Calls

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Planning Your System

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SECTION 1 HOW THE SYSTEM HANDLES CALLS

As part of the voice messaging system setup, you must decide whether and how you want to use the system’s automated attendant to answer incoming calls. This determines how calls are distributed between the voice messaging system and the operator.

You may prefer to have the operator continue handling all incoming calls and use InfoSet 408 Voice Mail primarily for its voice mail features. Or you may want to use its automated attendant, which helps the operator answer incoming calls and transfer calls to extensions.

1.1What Does the Automated Attendant Do?

The automated attendant acts as a receptionist, answering and routing incoming calls automatically. Callers hear an opening greeting for your organization that gives them instructions and options. For example:

“Hello. Thank you for calling Omni Corporation. If you are calling from a touchtone telephone, you may enter the extension at any time. For Sales, press 1. For product information, press 2. To send a fax, press 3. For a directory of extensions, enter 800. Otherwise, please stay on the line and an operator will be right with you.”

Several features of InfoSet 408 Voice Mail can assist you in handling incoming calls to meet your organization’s needs.

Planning Your System

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Contents Page Walnut Hill Lane Irving, TX Preface Supporting Documents Table of Contents Planning Your System Training Users Expanding Your System With Call Routing System Conversations System IDsWelcome to Infoset 408 Voice Mail System Manager’s Password Subscribers Have Personal IDsSection System Manager Responsibilities Section Using the System MANAGER’S Conversation System Manager’s PasswordSystem Manager’s Conversation Using The System Manager’s ConversationChange a Mailbox Press 4 Mailbox Maintenance Operator Settings PressOpening Greeting Press Call Routing Press HOW the System Handles Calls What Does the Automated Attendant Do?Fax Routing, Detection, And Notification Callers Route ThemselvesNo Automated Attendant Deciding How to Use the Automated AttendantCall Routing Keys Give Quick Access Operator Assistance Is Always AvailableSection Planning Your Opening Greeting Private AttendantSecondary Attendant Primary AttendantDay Greeting Opening Greeting And System ScheduleSystem Directory Night GreetingHoliday Greeting System Schedule Determining the System ScheduleYour Organization’s Schedule Issue NEC America, Inc Section Setup Information Record Understanding Your System SetupGetting Started Tasks Section Getting StartedTo record your opening greeting Section Recording Your Opening GreetingSetting UP Your System Schedule To set the system schedule Section Setting Your OPERATOR’S Extension and Mailbox To confirm or change the extension for operator callsOperator Mailbox Greetings Setting Up Fax Notification To set up fax notificationTo review or change the Operator mailbox greetings Changing the System MANAGER’S Password To change the system manager’s passwordSection Becoming Familiar with the System Section Conducting User Training Preparing for TrainingIssue NEC America, Inc Redirecting Messages In The Operator Mailbox Section Training the OperatorTo redirect a new message To redirect an old messageTransferring External Callers To a Voice Mailbox Setting Your Operator’s Extension and Mailbox on Section Creating a Special Opening Greeting for Holidays Ongoing MaintenanceYou to Section Adding and Deleting Voice Mailboxes Section Message Groups Section Monitoring System Status To edit your message groupsTo check the system information summary Offering Call Routing Why Use Call Routing?Evaluating Your Needs How Call Routing WorksCall Routing Diagram Section Planning Call Routing Steps for setting up call routingCall Routing Planning Worksheet Default action Call-routing key assignments Day NightSection Assigning Call Routing Keys Section Changing Default ActionsSection Recording NEW Greetings To change default actionsTo record call-routing box greetings Section Testing Call Routing
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408 VM specifications

The NEC 408 VM is a state-of-the-art networking solution designed to enhance communication and efficiency in various organizational environments. As a part of NEC's advanced virtualization and management offerings, this model brings unique benefits that cater to modern business needs.

One of the standout features of the NEC 408 VM is its robust virtualization capabilities. By leveraging advanced virtualization technologies, the NEC 408 VM allows multiple virtual machines to run on a single physical server. This not only optimizes resource utilization but also simplifies management and increases flexibility. Organizations can deploy various applications without the need for significant hardware investments, making it a cost-effective solution.

The NEC 408 VM is built on a high-performance architecture, ensuring that it can handle demanding workloads with ease. It is equipped with powerful CPUs, ample RAM, and high-speed networking capabilities, allowing it to manage multiple simultaneous processes without compromising on performance. This makes it an ideal choice for enterprises that require efficient handling of large datasets or complex applications.

Another notable feature of the NEC 408 VM is its security protocols. In an age where cybersecurity is paramount, this model integrates advanced security features to safeguard sensitive data. It offers robust encryption, access control, and regular security updates, ensuring that network vulnerabilities are minimized.

The NEC 408 VM is designed for scalability, allowing organizations to expand their infrastructure as needs grow. Businesses can easily add more virtual machines or resources without the need for extensive reconfiguration. This means that companies can adapt quickly to market changes without incurring downtime or excessive costs.

Interoperability is also a critical factor for the NEC 408 VM, which supports a variety of operating systems and applications. This ensures that organizations can integrate their existing technologies seamlessly, eliminating compatibility issues that can hinder productivity.

In summary, the NEC 408 VM stands out as a versatile and powerful networking solution. Its virtualization capabilities, high-performance architecture, enhanced security features, scalability, and interoperability make it an attractive option for businesses seeking to enhance their IT infrastructure. As organizations continue to evolve in a digital world, the NEC 408 VM provides the reliability and flexibility needed to thrive in a competitive landscape.
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