NEC 408 VM Section Setting Your OPERATOR’S Extension and Mailbox, Operator Mailbox Greetings

Page 29

Issue 1

NEC America, Inc.

 

 

 

 

Setting Your Operator’s Extension and Mailbox on page 3-6

￿Ongoing Maintenance on page 5-1

Creating A Special Opening Greeting For Holidays on page 5-1

SECTION 6

SETTING YOUR OPERATOR’S EXTENSION AND MAILBOX

During installation, your technician indicates the telephone assigned to the operator’s extension. Callers are transferred to the operator when:

They dial 0 during the opening greeting.

They do not press any keys during the opening greeting.

If the operator is busy or unavailable, callers are transferred to the Operator mailbox. The person designated to receive the Operator mailbox messages, including any fax notifications, is responsible for acting on each caller’s request and for redirecting messages to the appropriate mailbox.

To prevent messages from accumulating in the Operator mailbox, resulting in a reduction of available recording space, the operator must regularly check the messages left in the Operator mailbox.

To confirm or change the extension for operator calls:

1.Access the system manager’s conversation.

2.Select action 8 and then 4, as prompted.

3.Verify that the extension number for the operator station is correct. If not, enter the correct extension.

Operator Mailbox Greetings

Callers who are transferred to the Operator mailbox hear either a day greeting or night greeting, depending on which schedule is active. InfoSet 408 Voice Mail includes prerecorded operator greetings for both day mode and night mode. You can rerecord these greetings to suit your organization’s needs.

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InfoSet 408 System Manager’s Guide

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Contents Page Walnut Hill Lane Irving, TX Preface Supporting Documents Table of Contents Planning Your System Training Users Expanding Your System With Call Routing Welcome to Infoset 408 Voice Mail System ConversationsSystem IDs Section System Manager Responsibilities System Manager’s PasswordSubscribers Have Personal IDs Section Using the System MANAGER’S Conversation System Manager’s PasswordSystem Manager’s Conversation Using The System Manager’s ConversationOpening Greeting Press Change a Mailbox Press 4 Mailbox MaintenanceOperator Settings Press Call Routing Press HOW the System Handles Calls What Does the Automated Attendant Do?Fax Routing, Detection, And Notification Callers Route ThemselvesCall Routing Keys Give Quick Access Deciding How to Use the Automated AttendantOperator Assistance Is Always Available No Automated AttendantSecondary Attendant Private AttendantPrimary Attendant Section Planning Your Opening GreetingDay Greeting Opening Greeting And System ScheduleHoliday Greeting System DirectoryNight Greeting System Schedule Determining the System ScheduleYour Organization’s Schedule Issue NEC America, Inc Section Setup Information Record Understanding Your System SetupGetting Started Tasks Section Getting StartedTo record your opening greeting Section Recording Your Opening GreetingSetting UP Your System Schedule To set the system schedule Operator Mailbox Greetings Section Setting Your OPERATOR’S Extension and MailboxTo confirm or change the extension for operator calls To review or change the Operator mailbox greetings Setting Up Fax NotificationTo set up fax notification Section Becoming Familiar with the System Changing the System MANAGER’S PasswordTo change the system manager’s password Section Conducting User Training Preparing for TrainingIssue NEC America, Inc Redirecting Messages In The Operator Mailbox Section Training the OperatorTransferring External Callers To a Voice Mailbox To redirect a new messageTo redirect an old message Setting Your Operator’s Extension and Mailbox on Section Creating a Special Opening Greeting for Holidays Ongoing MaintenanceYou to Section Adding and Deleting Voice Mailboxes Section Message Groups Section Monitoring System Status To edit your message groupsTo check the system information summary Offering Call Routing Why Use Call Routing?Evaluating Your Needs How Call Routing WorksCall Routing Diagram Section Planning Call Routing Steps for setting up call routingCall Routing Planning Worksheet Default action Call-routing key assignments Day NightSection Assigning Call Routing Keys Section Changing Default ActionsSection Recording NEW Greetings To change default actionsTo record call-routing box greetings Section Testing Call Routing
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408 VM specifications

The NEC 408 VM is a state-of-the-art networking solution designed to enhance communication and efficiency in various organizational environments. As a part of NEC's advanced virtualization and management offerings, this model brings unique benefits that cater to modern business needs.

One of the standout features of the NEC 408 VM is its robust virtualization capabilities. By leveraging advanced virtualization technologies, the NEC 408 VM allows multiple virtual machines to run on a single physical server. This not only optimizes resource utilization but also simplifies management and increases flexibility. Organizations can deploy various applications without the need for significant hardware investments, making it a cost-effective solution.

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