NEC 408 VM manual How Call Routing Works, Evaluating Your Needs

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NEC America, Inc.

 

 

 

 

Directing routine calls to departments (For Sales, press 1.

For Support, press 2.)

Presenting audio messages to answer frequently asked questions. (For business hours and directions to our

￿company, press 1).

Providing an alternative extension directory when callers are not likely to have letters on their telephone keypads.

For example, callers can press 1 for directory assistance and then choose from a submenu to narrow their search. (For last names that start with A through G, press 1. For H through P, press 2. For Q through Z, press 3). You create the directory by recording a list of names and extensions as an audio message. When callers hear the extension they want, they can dial the number immediately.

1.2How Call Routing Works

The system listens for call-routing keys during the opening greeting and during any audio message reached by a call- routing key. At these times, callers may press any call-routing key set to route to a subscriber’s extension or to a call-routing box that you designate. Call-routing boxes can perform one of several actions, including playing an audio message, offering a submenu of additional call-routing options, or taking a message.

SECTION 2 EVALUATING YOUR NEEDS

Before you set up call routing, diagram how you want call routing to work for your voice messaging system. For example, calls to the Omni Company have been increasing, and the system manager wants the voice messaging system to route the calls. Most callers want to place an order, ask for directions, or ask about available products and services.

The diagram on the following page shows how call routing accommodates all of these needs. The opening greeting tells callers what action each call-routing key provides. Greetings for each call- routing box detail the additional call-routing options available to the caller.

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InfoSet 408 System Manager’s Guide

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Contents Page Walnut Hill Lane Irving, TX Preface Supporting Documents Table of Contents Planning Your System Training Users Expanding Your System With Call Routing Welcome to Infoset 408 Voice Mail System ConversationsSystem IDs Section System Manager Responsibilities System Manager’s PasswordSubscribers Have Personal IDs System Manager’s Password Section Using the System MANAGER’S ConversationUsing The System Manager’s Conversation System Manager’s ConversationOpening Greeting Press Change a Mailbox Press 4 Mailbox MaintenanceOperator Settings Press Call Routing Press What Does the Automated Attendant Do? HOW the System Handles CallsCallers Route Themselves Fax Routing, Detection, And NotificationDeciding How to Use the Automated Attendant Call Routing Keys Give Quick AccessOperator Assistance Is Always Available No Automated AttendantPrivate Attendant Secondary AttendantPrimary Attendant Section Planning Your Opening GreetingOpening Greeting And System Schedule Day GreetingHoliday Greeting System DirectoryNight Greeting Determining the System Schedule System ScheduleYour Organization’s Schedule Issue NEC America, Inc Understanding Your System Setup Section Setup Information RecordSection Getting Started Getting Started TasksSection Recording Your Opening Greeting To record your opening greetingSetting UP Your System Schedule To set the system schedule Operator Mailbox Greetings Section Setting Your OPERATOR’S Extension and MailboxTo confirm or change the extension for operator calls To review or change the Operator mailbox greetings Setting Up Fax NotificationTo set up fax notification Section Becoming Familiar with the System Changing the System MANAGER’S PasswordTo change the system manager’s password Preparing for Training Section Conducting User TrainingIssue NEC America, Inc Section Training the Operator Redirecting Messages In The Operator MailboxTransferring External Callers To a Voice Mailbox To redirect a new messageTo redirect an old message Setting Your Operator’s Extension and Mailbox on Ongoing Maintenance Section Creating a Special Opening Greeting for HolidaysYou to Section Adding and Deleting Voice Mailboxes Section Message Groups To edit your message groups Section Monitoring System StatusTo check the system information summary Why Use Call Routing? Offering Call RoutingHow Call Routing Works Evaluating Your NeedsCall Routing Diagram Steps for setting up call routing Section Planning Call RoutingDefault action Call-routing key assignments Day Night Call Routing Planning WorksheetSection Changing Default Actions Section Assigning Call Routing KeysTo change default actions Section Recording NEW GreetingsTo record call-routing box greetings Section Testing Call Routing
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408 VM specifications

The NEC 408 VM is a state-of-the-art networking solution designed to enhance communication and efficiency in various organizational environments. As a part of NEC's advanced virtualization and management offerings, this model brings unique benefits that cater to modern business needs.

One of the standout features of the NEC 408 VM is its robust virtualization capabilities. By leveraging advanced virtualization technologies, the NEC 408 VM allows multiple virtual machines to run on a single physical server. This not only optimizes resource utilization but also simplifies management and increases flexibility. Organizations can deploy various applications without the need for significant hardware investments, making it a cost-effective solution.

The NEC 408 VM is built on a high-performance architecture, ensuring that it can handle demanding workloads with ease. It is equipped with powerful CPUs, ample RAM, and high-speed networking capabilities, allowing it to manage multiple simultaneous processes without compromising on performance. This makes it an ideal choice for enterprises that require efficient handling of large datasets or complex applications.

Another notable feature of the NEC 408 VM is its security protocols. In an age where cybersecurity is paramount, this model integrates advanced security features to safeguard sensitive data. It offers robust encryption, access control, and regular security updates, ensuring that network vulnerabilities are minimized.

The NEC 408 VM is designed for scalability, allowing organizations to expand their infrastructure as needs grow. Businesses can easily add more virtual machines or resources without the need for extensive reconfiguration. This means that companies can adapt quickly to market changes without incurring downtime or excessive costs.

Interoperability is also a critical factor for the NEC 408 VM, which supports a variety of operating systems and applications. This ensures that organizations can integrate their existing technologies seamlessly, eliminating compatibility issues that can hinder productivity.

In summary, the NEC 408 VM stands out as a versatile and powerful networking solution. Its virtualization capabilities, high-performance architecture, enhanced security features, scalability, and interoperability make it an attractive option for businesses seeking to enhance their IT infrastructure. As organizations continue to evolve in a digital world, the NEC 408 VM provides the reliability and flexibility needed to thrive in a competitive landscape.
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