Ricoh Broadband. Digital TV. Phone manual Troubleshooting Guide

TROUBLESHOOTING GUIDE

No Picture (e.g., snowy or black screen)

•Turn the TV off and back on.

•Verify the input is correct on your TV. If you are using coaxial cable, make sure your TV is tuned to channel 3.

•Verify all cables are securely connected to the back of the set-top box and the television.

•Check the power source to your TV and the set- top box.

•Unplug the power source to the set-top box for 30 seconds. Then, plug it back in and wait about 5 minutes for the set-top box to reboot. (Note: Allow 10–15 minutes for a DVR set-top box to reboot.)

Some Channels Appear to be Missing

•Make sure you are viewing ALL channels (not

FAVORITES) by pressing the GUIDE button on the remote.

•Check settings for Parental Controls or Channel

Blocking.

•Verify the channel is included in the program- ming package you have subscribed to by call- ing TDS at 1-866-44-TDSTV.

HD Channels Are Missing

•Refer to your TV Manual to ensure all cables are connected properly.

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