Avaya Agent Deskphone 16CC Phone Buttons and Features

Avaya Agent Deskphone 16CC Telephone Button/Feature Descriptions

	Name		Description
	Message Waiting		An illuminated red light in the upper-right corner of your phone
	Indicator		indicates you have voicemail messages waiting. This light flashes
			when you receive an incoming call.

	Phone Display		There are four lines in the phone display. When you are not logged
			in as an agent and the phone is idle, the top line shows the missed
			call icon with the number of calls missed. The top line also shows
			the primary extension and the time and date. System messages
			are also displayed on the top line. When you are logged in as an
			agent, the top line shows your current work mode and state. The
			middle two lines display application-specific information. The
			bottom line displays the softkey labels.

	Softkeys		Press the softkeys to select the actions indicated by the softkey
			labels. The softkey labels show you the action that each softkey
			produces. The labels and the actions vary depending on the
			current context.

	Message		Press the Message button to connect directly to your voicemail
			system.

	Navigation Arrows		Press the up and down navigation arrows to scroll through lists.
			Press the right and left navigation arrows to navigate between
			different views of an application, to move the cursor during text
			input, to move between option choices, or to turn an option on or
			off.

	OK		Press the OK button for a shortcut to an action. For example, when
			you select a call log entry, pressing the OK button dials the number.

	Phone/Exit		Press the Phone/Exit button to view and manage your calls. For
			example, if you are viewing a menu, pressing the Phone/Exit
			button switches the phone display back to the call view.

	Avaya Menu		Press the A button to access the Avaya menu. The Avaya menu
			provides options that allow you to customize phone settings,
			configure call logging, select the display language, view network
			information, and log the telephone extension out.

	Contacts		Press the Contacts button to view the entries in your contact list.

	Call Log		Press the Call Log button to view a list of your outgoing, incoming,
			and missed calls. The icon on the Call Log button is illuminated
			when you have missed calls.

	Redial		Press the Redial button to either dial the last number you dialed
			or display the redial list from which you can select a number to
			redial. See Setting redial options for more information.

	Hold		Press the Hold button to put the active call on hold.

	Conference		Press the Conference button to add another party to an existing
			call.

	Transfer		Press the Transfer button to transfer a call to another number.

	Release		Press the Release button to drop the active call center call when
			you finish handling the call. When you are not logged in as an
			agent, press the Release button to end a non-call center call.

	Volume		Press + or - on the Volume button while active on the headset to
			adjust the volume. To adjust the volume of the ringer, press + or -
			on the volume button while the headset is inactive.

10 Avaya Agent Deskphone 16CC User Guide

16CC specifications

Avaya 16CC, short for Avaya Communications Cloud, is a robust and versatile communications solution designed for businesses seeking to enhance their operational efficiency and improve customer engagement. Leveraging cutting-edge technology, Avaya 16CC seamlessly integrates with various platforms to deliver a comprehensive communications experience.

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One of the standout technologies in Avaya 16CC is its artificial intelligence (AI) capabilities. AI-driven features such as virtual assistants and chatbots automate routine inquiries, allowing agents to focus on more complex customer interactions. This not only improves efficiency but also enhances the overall customer experience.

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In summary, Avaya 16CC is an advanced communications solution that combines unified communications, cloud scalability, robust analytics, security, AI capabilities, omnichannel support, and user-friendly design. This makes it an ideal choice for organizations looking to enhance their communication strategies and drive business growth.