Avaya 16CC manual Adding a new contact, Editing a contact, Deleting a contact

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Contacts

Adding a new contact

1.Press the Contacts button.

2.Press the More softkey.

3.Press the New softkey.

4.Enter the first name using the dialpad. To enter characters using the dialpad:

a.Press the number key that corresponds to the letter or number you want to enter until the letter or number is displayed.

b.Pause before entering the next character if the characters are on the same key.

c.Enter remaining letters or numbers.

d.Press Bksp to delete the last character.

Note:

If you want to remove a letter, number, space, or symbol that is in the middle of the text you entered, use the left and right navigation arrows to place your cursor after the character you want to remove. Once your cursor is in the correct position, press Bksp to remove the character to the left of the cursor.

5.Press the OK button or the OK softkey.

6.Enter the last name using the dialpad.

7.Press the OK button or the OK softkey.

8.Enter the telephone number.

Note:

Enter the telephone number as you would if you were dialing it directly.

9.Press the OK button or the OK softkey.

10.If you don't want to enter a type, skip this step. Use the right arrow to select the type of number.

11.Press the Save softkey or the OK button.

Editing a contact

1.Press the Contacts button.

2.Scroll to the contact you want to edit.

3.Press Details.

4.Press the Edit softkey.

5.Use the dialpad and softkeys to edit the field displayed and/or press the OK softkey to display the next field.

6.Press the Save softkey or the OK button to save your change(s).

Deleting a contact

1.Press the Contacts button.

2.Scroll to the contact you want to delete.

3.Press the Details softkey.

4.Press the Delete softkey.

Note:

If you press the Cancel softkey prior to pressing the Delete softkey, your contact information will not be removed.

5.Press the Delete softkey again to confirm the deletion.

Issue 1 January 2008 19

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Contents Avaya Agent Deskphone 16CC User Guide About Agent Work Modes and Agent States Getting Your Messages Contents Avaya Agent Deskphone 16CC User Guide Avaya support Warranty CopyrightDocumentation disclaimer Link disclaimerAvaya Agent Deskphone 16CC User Guide DAC Top Display Line Combinations for AgentsACW Introduction to the Avaya Agent Deskphone 16CC Avaya Agent Deskphone 16CC Phone Buttons and FeaturesAvaya Agent Deskphone 16CC Phone Buttons and Features About LEDs Feature Button LEDsCall/Line Appearance Button LEDs Telephone Stand About Logging In to and Out of Your TelephoneScrolling and Navigation About Paper LabelsLogging out of your telephone extension Agent loginAbout Agent Work Modes and Agent States Agent logoutViewing Agent Skills Changing Agent Work Mode or StateAbout Agent Skills Making a CallCalling a person from the Contacts list Answering a CallAnswering a call if you are logged in as an agent Answering a call if you are not logged in as an agentPutting a Call on Hold Sending an incoming call to voice mailIgnoring an incoming call Muting a CallBridged Calls Press Contacts ContactsSearching for a contact Viewing Contacts detailsEditing a contact Adding a new contactDeleting a contact Call Log Logging into your voicemail About Advanced Telephone FeaturesGetting Your Messages Turning call logging on or offForwarding a call Accessing the Features MenuSend all calls Sending a call to another numberAvaya Menu Options/SettingsTurning off call forwarding Turning show incoming call on or off Setting redial optionsTurning the call timer on or off Adjusting the brightness or contrast of the displayChanging the language Turning error tones on or offSetting Automatic Gain Control Personalizing the ring patternViewing Network Information Setting the time formatIndex Language

16CC specifications

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In summary, Avaya 16CC is an advanced communications solution that combines unified communications, cloud scalability, robust analytics, security, AI capabilities, omnichannel support, and user-friendly design. This makes it an ideal choice for organizations looking to enhance their communication strategies and drive business growth.