Avaya 16CC manual Acw

Page 8

 

1st Field

2nd Field (Work

3rd Field

4th

What they mean:

 

(Agent

Mode) shows

(DAC

Field

 

 

State)

 

Pending)

(Time

 

 

shows

 

shows

of Day)

 

 

 

 

 

shows

 

 

 

Aux or Aux with RC

DAC

Time

You are not available to

 

 

 

 

 

 

receive DAC or ACD calls,

 

 

 

 

 

 

but a DAC is pending.

 

 

 

 

 

 

 

 

 

ACW

 

Time

You are performing after

 

 

 

 

 

 

call work and not available

 

 

 

 

 

 

to receive DAC or ACD

 

 

 

 

 

 

calls.

 

 

 

 

 

 

 

 

 

ACW

DAC

Time

You are performing after

 

 

 

 

 

 

call work and not available

 

 

 

 

 

 

to receive DAC or ACD

 

 

 

 

 

 

calls, but a DAC is pending.

 

 

 

 

 

 

 

 

Auto or

Aux Pend or Aux RC

 

Time

You are switching into Aux

 

Man

Pend

 

 

 

mode and have no

 

 

 

 

 

 

incoming or pending calls.

 

 

 

 

 

 

 

 

Auto or

Aux Pend or Aux RC

DAC

 

 

You are switching into Aux

 

Man

Pend

 

 

 

mode and a DAC is pending

 

 

 

 

 

 

or you have put a DAC or

 

 

 

 

 

 

ACD call on hold, are

 

 

 

 

 

 

switching into Aux mode,

 

 

 

 

 

 

and have a pending DAC..

 

 

 

 

 

 

 

 

Auto or

ACW Pend

 

Time

You are switching into ACW

 

Man

 

 

 

 

mode and have no

 

 

 

 

 

 

incoming or pending calls.

 

 

 

 

 

 

 

 

Auto or

ACW Pend

DAC

 

 

You are switching into ACW

 

Man

 

 

 

 

mode and a DAC is pending

 

 

 

 

 

 

or you have put a DAC or

 

 

 

 

 

 

ACD call on hold, are

 

 

 

 

 

 

switching into ACW mode,

 

 

 

 

 

 

and have a pending DAC.

 

 

 

 

 

 

 

8 Avaya Agent Deskphone 16CC User Guide

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Page 7 Page 9
Contents Avaya Agent Deskphone 16CC User Guide About Agent Work Modes and Agent States Getting Your Messages Contents Avaya Agent Deskphone 16CC User Guide Warranty Copyright Documentation disclaimerLink disclaimer Avaya supportAvaya Agent Deskphone 16CC User Guide Top Display Line Combinations for Agents DACACW Avaya Agent Deskphone 16CC Phone Buttons and Features Introduction to the Avaya Agent Deskphone 16CCAvaya Agent Deskphone 16CC Phone Buttons and Features Call/Line Appearance Button LEDs Feature Button LEDsAbout LEDs About Logging In to and Out of Your Telephone Scrolling and NavigationAbout Paper Labels Telephone StandAgent login About Agent Work Modes and Agent StatesAgent logout Logging out of your telephone extensionChanging Agent Work Mode or State About Agent SkillsMaking a Call Viewing Agent SkillsAnswering a Call Answering a call if you are logged in as an agentAnswering a call if you are not logged in as an agent Calling a person from the Contacts listSending an incoming call to voice mail Ignoring an incoming callMuting a Call Putting a Call on HoldBridged Calls Contacts Searching for a contactViewing Contacts details Press ContactsDeleting a contact Adding a new contactEditing a contact Call Log About Advanced Telephone Features Getting Your MessagesTurning call logging on or off Logging into your voicemailAccessing the Features Menu Send all callsSending a call to another number Forwarding a callTurning off call forwarding Options/SettingsAvaya Menu Setting redial options Turning the call timer on or offAdjusting the brightness or contrast of the display Turning show incoming call on or offTurning error tones on or off Setting Automatic Gain ControlPersonalizing the ring pattern Changing the languageSetting the time format Viewing Network InformationIndex Language

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