Avaya 16CC manual Call Log

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Viewing the call log

Call Log

When you have one or more missed calls, the Call Log button lights. When you are not logged in as an agent, the top display line shows a Missed Call Icon with the number of unanswered calls received since you last accessed the Call Log, or since you last logged in to the phone, whichever is more recent. See Turning call logging on or off for information about setting call logging for bridged call appearances, or turning call logging off entirely.

Note:

If you press the Call Log button and nothing happens, your system administrator has disabled the button and its functionality.

Viewing the call log

1.Press Call Log.

Note:

You can go to the top of the list by pressing Call Log again.

2.Scroll to the right or left to view separate lists of all, answered, outgoing, or missed calls.

3.Scroll up or down to view the entries on the list.

Viewing call log details

1.Press the Call Log button.

2.Scroll to the number or call you want to view.

3.Press the Details softkey.

4.Press the Back softkey to return to the list view, or press the Call softkey to call the person, or press the +Contact softkey to add the person to your Contact list.

Adding an entry from the call log to your Contacts list

1.Press the Call Log softkey.

2.Scroll to select the person and number you want to add to your Contacts list.

3.Press the Details softkey.

4.Press the +Contact softkey.

5.Edit the name and telephone number, if necessary.

6.Select the type of number (Home, Work, Mobile).

7.Press the Save softkey or the OK button.

Removing an entry from the call log

1.Press the Call Log button.

2.Scroll to the number you want to delete.

3.Press the More softkey.

4.Press the Delete softkey.

5.Press the Delete softkey again to confirm, or press Cancel if you do not want to delete it .

Clearing all entries from the call log

Clearing all entries from a call log might or might not delete all of the entries in every log. For example, if you are viewing the Outgoing Calls list, only outgoing calls are deleted

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Contents Avaya Agent Deskphone 16CC User Guide About Agent Work Modes and Agent States Getting Your Messages Contents Avaya Agent Deskphone 16CC User Guide Warranty Copyright Documentation disclaimerLink disclaimer Avaya supportAvaya Agent Deskphone 16CC User Guide Top Display Line Combinations for Agents DACACW Avaya Agent Deskphone 16CC Phone Buttons and Features Introduction to the Avaya Agent Deskphone 16CCAvaya Agent Deskphone 16CC Phone Buttons and Features Call/Line Appearance Button LEDs Feature Button LEDsAbout LEDs About Logging In to and Out of Your Telephone Scrolling and NavigationAbout Paper Labels Telephone StandAgent login About Agent Work Modes and Agent StatesAgent logout Logging out of your telephone extensionChanging Agent Work Mode or State About Agent SkillsMaking a Call Viewing Agent SkillsAnswering a Call Answering a call if you are logged in as an agentAnswering a call if you are not logged in as an agent Calling a person from the Contacts listSending an incoming call to voice mail Ignoring an incoming callMuting a Call Putting a Call on HoldBridged Calls Contacts Searching for a contactViewing Contacts details Press ContactsDeleting a contact Adding a new contactEditing a contact Call Log About Advanced Telephone Features Getting Your MessagesTurning call logging on or off Logging into your voicemailAccessing the Features Menu Send all callsSending a call to another number Forwarding a callTurning off call forwarding Options/SettingsAvaya Menu Setting redial options Turning the call timer on or offAdjusting the brightness or contrast of the display Turning show incoming call on or offTurning error tones on or off Setting Automatic Gain ControlPersonalizing the ring pattern Changing the languageSetting the time format Viewing Network InformationIndex Language

16CC specifications

Avaya 16CC, short for Avaya Communications Cloud, is a robust and versatile communications solution designed for businesses seeking to enhance their operational efficiency and improve customer engagement. Leveraging cutting-edge technology, Avaya 16CC seamlessly integrates with various platforms to deliver a comprehensive communications experience.

One of the key features of Avaya 16CC is its unified communications capability. This allows users to access voice, video, messaging, and collaboration tools from a single interface. The integration of these services streamlines workflows, enabling employees to communicate more effectively and respond to customer needs promptly.

Avaya 16CC utilizes a cloud-based architecture, which offers immense flexibility and scalability. Businesses can easily scale their communication solutions up or down based on fluctuating demands, ensuring they only pay for what they use. This cloud-native model also reduces maintenance costs and eliminates the need for complex on-premise hardware.

Another significant characteristic of Avaya 16CC is its support for advanced analytics. The platform provides real-time insights into communication patterns and customer interactions, helping organizations optimize their operations. By harnessing data-driven insights, businesses can make informed decisions to enhance service delivery and customer satisfaction.

Avaya 16CC also prioritizes security, implementing robust measures to protect sensitive communications. With end-to-end encryption, secure access protocols, and compliance with industry standards, organizations can confidently use the platform knowing that their communications are safeguarded.

One of the standout technologies in Avaya 16CC is its artificial intelligence (AI) capabilities. AI-driven features such as virtual assistants and chatbots automate routine inquiries, allowing agents to focus on more complex customer interactions. This not only improves efficiency but also enhances the overall customer experience.

Additionally, Avaya 16CC supports omnichannel communication, enabling businesses to interact with customers through various channels including voice, chat, email, and social media. This flexibility ensures that customers can reach out through their preferred medium, leading to higher satisfaction rates.

Finally, the platform is designed with user-friendliness in mind. Intuitive interfaces and customizable dashboards allow users of all technical backgrounds to navigate the system with ease. Training and support resources further empower employees to maximize the benefits of Avaya 16CC.

In summary, Avaya 16CC is an advanced communications solution that combines unified communications, cloud scalability, robust analytics, security, AI capabilities, omnichannel support, and user-friendly design. This makes it an ideal choice for organizations looking to enhance their communication strategies and drive business growth.
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