Avaya 16CC manual Documentation disclaimer, Link disclaimer, Warranty Copyright, Avaya support

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Notices

Notices

© 2008 Avaya Inc.

All Rights Reserved.

Notice

While reasonable efforts were made to ensure that the information in this document was complete and accurate at the time of printing, Avaya Inc. can assume no liability for any errors. Changes and corrections to the information in this document may be incorporated in future releases.

Note:

Using a cell, mobile, or GSM phone, or a two-way radio in close proximity to an Avaya IP telephone might cause interference.

For full legal page information, please see the complete document, Avaya Legal Page for Hardware Documentation, Document number 03-600759.

To locate this document on our website, simply go to http://www.avaya.com/support and search for the document number in the search box.

Documentation disclaimer

Avaya Inc. is not responsible for any modifications, additions, or deletions to the original published version of this documentation unless such modifications, additions, or deletions were performed by Avaya. Customer and/or End User agree to indemnify and hold harmless Avaya, Avaya's agents, servants and employees against all claims, lawsuits, demands, and judgments arising out of, or in connection with, subsequent modifications, additions or deletions to this documentation to the extent made by the Customer or End User.

Link disclaimer

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Warranty

Avaya Inc. provides a limited warranty on this product. Refer to your sales agreement to establish the terms of the limited warranty. In addition, Avaya's standard warranty language, as well as information regarding support for this product, while under warranty, is available through the following Web site: http://www.avaya.com/support

Copyright

Except where expressly stated otherwise, the Product is protected by copyright and other laws respecting proprietary rights. Unauthorized reproduction, transfer, and or use can be a criminal, as well as a civil, offense under the applicable law.

Avaya support

Avaya Inc. provides a telephone number for you to use to report problems or to ask questions about your product. The support telephone number is 1-800-242-2121 in the United States. For additional support telephone numbers, see the Avaya Web site: http:// www.avaya.com/support

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Contents Avaya Agent Deskphone 16CC User Guide About Agent Work Modes and Agent States Getting Your Messages Contents Avaya Agent Deskphone 16CC User Guide Documentation disclaimer Warranty CopyrightLink disclaimer Avaya supportAvaya Agent Deskphone 16CC User Guide DAC Top Display Line Combinations for AgentsACW Introduction to the Avaya Agent Deskphone 16CC Avaya Agent Deskphone 16CC Phone Buttons and FeaturesAvaya Agent Deskphone 16CC Phone Buttons and Features Call/Line Appearance Button LEDs Feature Button LEDsAbout LEDs Scrolling and Navigation About Logging In to and Out of Your TelephoneAbout Paper Labels Telephone StandAbout Agent Work Modes and Agent States Agent loginAgent logout Logging out of your telephone extensionAbout Agent Skills Changing Agent Work Mode or StateMaking a Call Viewing Agent SkillsAnswering a call if you are logged in as an agent Answering a CallAnswering a call if you are not logged in as an agent Calling a person from the Contacts listIgnoring an incoming call Sending an incoming call to voice mailMuting a Call Putting a Call on HoldBridged Calls Searching for a contact ContactsViewing Contacts details Press ContactsDeleting a contact Adding a new contactEditing a contact Call Log Getting Your Messages About Advanced Telephone FeaturesTurning call logging on or off Logging into your voicemailSend all calls Accessing the Features MenuSending a call to another number Forwarding a callTurning off call forwarding Options/SettingsAvaya Menu Turning the call timer on or off Setting redial optionsAdjusting the brightness or contrast of the display Turning show incoming call on or offSetting Automatic Gain Control Turning error tones on or offPersonalizing the ring pattern Changing the languageViewing Network Information Setting the time formatIndex Language

16CC specifications

Avaya 16CC, short for Avaya Communications Cloud, is a robust and versatile communications solution designed for businesses seeking to enhance their operational efficiency and improve customer engagement. Leveraging cutting-edge technology, Avaya 16CC seamlessly integrates with various platforms to deliver a comprehensive communications experience.

One of the key features of Avaya 16CC is its unified communications capability. This allows users to access voice, video, messaging, and collaboration tools from a single interface. The integration of these services streamlines workflows, enabling employees to communicate more effectively and respond to customer needs promptly.

Avaya 16CC utilizes a cloud-based architecture, which offers immense flexibility and scalability. Businesses can easily scale their communication solutions up or down based on fluctuating demands, ensuring they only pay for what they use. This cloud-native model also reduces maintenance costs and eliminates the need for complex on-premise hardware.

Another significant characteristic of Avaya 16CC is its support for advanced analytics. The platform provides real-time insights into communication patterns and customer interactions, helping organizations optimize their operations. By harnessing data-driven insights, businesses can make informed decisions to enhance service delivery and customer satisfaction.

Avaya 16CC also prioritizes security, implementing robust measures to protect sensitive communications. With end-to-end encryption, secure access protocols, and compliance with industry standards, organizations can confidently use the platform knowing that their communications are safeguarded.

One of the standout technologies in Avaya 16CC is its artificial intelligence (AI) capabilities. AI-driven features such as virtual assistants and chatbots automate routine inquiries, allowing agents to focus on more complex customer interactions. This not only improves efficiency but also enhances the overall customer experience.

Additionally, Avaya 16CC supports omnichannel communication, enabling businesses to interact with customers through various channels including voice, chat, email, and social media. This flexibility ensures that customers can reach out through their preferred medium, leading to higher satisfaction rates.

Finally, the platform is designed with user-friendliness in mind. Intuitive interfaces and customizable dashboards allow users of all technical backgrounds to navigate the system with ease. Training and support resources further empower employees to maximize the benefits of Avaya 16CC.

In summary, Avaya 16CC is an advanced communications solution that combines unified communications, cloud scalability, robust analytics, security, AI capabilities, omnichannel support, and user-friendly design. This makes it an ideal choice for organizations looking to enhance their communication strategies and drive business growth.
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