Avaya 16CC manual Setting the time format, Viewing Network Information

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Options/Settings

Setting the time format

You can change the way the time displays on your screen, as either 12 or 24 hours.

1.Press the A button.

2.Select Options/Settings.

3.Scroll to and select Language/Region.

4.Scroll to Time Format.

5.Press the Change softkey or the right or left navigation arrow to change the format in which time displays.

6.Press the Save softkey to store the setting.

Viewing Network Information

1.Press the A button.

2.Scroll to Network Info....

3.Scroll to and select Audio Parameters..., or IP Parameters..., or Quality of Service..., or Interfaces..., or Miscellaneous....

4.Press the Select softkey or the OK button.

5.Press the Back softkey to return to the previous item displayed.

26 Avaya Agent Deskphone 16CC User Guide

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Contents Avaya Agent Deskphone 16CC User Guide About Agent Work Modes and Agent States Getting Your Messages Contents Avaya Agent Deskphone 16CC User Guide Link disclaimer Warranty CopyrightDocumentation disclaimer Avaya supportAvaya Agent Deskphone 16CC User Guide Top Display Line Combinations for Agents DACACW Avaya Agent Deskphone 16CC Phone Buttons and Features Introduction to the Avaya Agent Deskphone 16CCAvaya Agent Deskphone 16CC Phone Buttons and Features Call/Line Appearance Button LEDs Feature Button LEDsAbout LEDs About Paper Labels About Logging In to and Out of Your TelephoneScrolling and Navigation Telephone StandAgent logout Agent loginAbout Agent Work Modes and Agent States Logging out of your telephone extensionMaking a Call Changing Agent Work Mode or StateAbout Agent Skills Viewing Agent SkillsAnswering a call if you are not logged in as an agent Answering a CallAnswering a call if you are logged in as an agent Calling a person from the Contacts listMuting a Call Sending an incoming call to voice mailIgnoring an incoming call Putting a Call on HoldBridged Calls Viewing Contacts details ContactsSearching for a contact Press ContactsDeleting a contact Adding a new contactEditing a contact Call Log Turning call logging on or off About Advanced Telephone FeaturesGetting Your Messages Logging into your voicemailSending a call to another number Accessing the Features MenuSend all calls Forwarding a callTurning off call forwarding Options/SettingsAvaya Menu Adjusting the brightness or contrast of the display Setting redial optionsTurning the call timer on or off Turning show incoming call on or offPersonalizing the ring pattern Turning error tones on or offSetting Automatic Gain Control Changing the languageSetting the time format Viewing Network InformationIndex Language

16CC specifications

Avaya 16CC, short for Avaya Communications Cloud, is a robust and versatile communications solution designed for businesses seeking to enhance their operational efficiency and improve customer engagement. Leveraging cutting-edge technology, Avaya 16CC seamlessly integrates with various platforms to deliver a comprehensive communications experience.

One of the key features of Avaya 16CC is its unified communications capability. This allows users to access voice, video, messaging, and collaboration tools from a single interface. The integration of these services streamlines workflows, enabling employees to communicate more effectively and respond to customer needs promptly.

Avaya 16CC utilizes a cloud-based architecture, which offers immense flexibility and scalability. Businesses can easily scale their communication solutions up or down based on fluctuating demands, ensuring they only pay for what they use. This cloud-native model also reduces maintenance costs and eliminates the need for complex on-premise hardware.

Another significant characteristic of Avaya 16CC is its support for advanced analytics. The platform provides real-time insights into communication patterns and customer interactions, helping organizations optimize their operations. By harnessing data-driven insights, businesses can make informed decisions to enhance service delivery and customer satisfaction.

Avaya 16CC also prioritizes security, implementing robust measures to protect sensitive communications. With end-to-end encryption, secure access protocols, and compliance with industry standards, organizations can confidently use the platform knowing that their communications are safeguarded.

One of the standout technologies in Avaya 16CC is its artificial intelligence (AI) capabilities. AI-driven features such as virtual assistants and chatbots automate routine inquiries, allowing agents to focus on more complex customer interactions. This not only improves efficiency but also enhances the overall customer experience.

Additionally, Avaya 16CC supports omnichannel communication, enabling businesses to interact with customers through various channels including voice, chat, email, and social media. This flexibility ensures that customers can reach out through their preferred medium, leading to higher satisfaction rates.

Finally, the platform is designed with user-friendliness in mind. Intuitive interfaces and customizable dashboards allow users of all technical backgrounds to navigate the system with ease. Training and support resources further empower employees to maximize the benefits of Avaya 16CC.

In summary, Avaya 16CC is an advanced communications solution that combines unified communications, cloud scalability, robust analytics, security, AI capabilities, omnichannel support, and user-friendly design. This makes it an ideal choice for organizations looking to enhance their communication strategies and drive business growth.