Decor 500 ~ 4th Edition ~ 15th July ’03 ~ 5096
General information
Guarantee
Subject to the terms listed below the guarantee will provide for the repair of, or at BT’s or its agent’s discretion the option to replace the Decor 500, or any component thereof, which is identified as faulty or below standard, or as a result of inferior workmanship or materials. Products over 28 days old from the date of purchase may be replaced with a refurbished or repaired product.
The conditions of this guarantee are:
•The guarantee shall only apply to defects that occur within 12 months from the date of purchase, provided that the equipment is sent to the repair address within this period.
•This guarantee does not cover any faults or defects caused by accidents, misuse, fair wear and tear, neglect, tampering with the equipment, or any attempt at adjustment or repair other than approved agents.
•This guarantee does not affect your statutory rights.
Within the 12 month guarantee period:
If you experience a problem with your Decor 500 please read the Help section on page 23 or call the Helpline on
0870 605 8047. Calls are charged at National rates.
In the unlikely event of a defect occurring, please return the product, with the receipt, to the place of purchase.
Outside of the 12 month guarantee period:
If your product needs repair after the guarantee period has ended, the repair must meet the approval requirements for connection to the telephone network. We recommend that you call the Helpline on 0870 605 8047 for information on our recommended repair agents.
If you have to return your Decor 500
Pack the unit securely, preferably in the original packaging. All parts must be returned including the mains power adaptor. We cannot take responsibility for goods damaged in transit.
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