3Com 78-11069-01 manual Configuring the Octel Systems, Setting No-Answer Timeout

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Chapter 3 Preparing the Cisco CallManager and Octel Systems

Configuring the Octel Systems

Setting No-Answer Timeout

You can specify the number of seconds allowed before generating a “no-answer” error. This setting determines how much time is spent contacting a directory number before forwarding to voice mail

The Octel systems have similar settings, which are determined by the number of rings. The Octel system expects a certain number of rings before the call forwards to voice mail. If the call forwards to voice mail prematurely, the Octel system assumes the phone was busy.

To ensure that the Cisco CallManager system allows enough time for the number of expected rings on the Octel system, you must set the no-answer timeout.

In Cisco CallManager, you should set this setting to be approximately five seconds (the ring duration on an Octel system) times the number of rings. For example, if you have the Octel system set to four rings, set the setting in Cisco CallManager to at least 20 seconds.

To configure the number of seconds before a no-answer timeout occurs perform the following steps:

Step 1 Select Service > Service Parameters menu from Cisco CallManager.

Step 2 Click the name of your Cisco CallManager system.

Step 3 Select the ForwardNoAnswerTimeout service parameter.

Step 4 Enter the number of seconds in the Value field.

Refer to the Cisco CallManager Administration Guide or online help in the

Cisco CallManager application if you need additional assistance.

Configuring the Octel Systems

You should not need to make any changes to the Octel system. However, you should verify your configuration and obtain information from the Octel system to properly set up the DPA 7630. This information should already be configured if you previously used Octel and Lucent systems together.

 

 

Cisco Digital PBX Adapter 7630 Administration Guide

 

 

 

 

 

 

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Contents Overview of Required Tasks Preparing the Cisco CallManager and Octel SystemsTask For More Information Configuring Cisco CallManagerAdding the DPA 7630 to Cisco CallManager Using Auto-RegistrationAdding the DPA 7630 Manually Configuring Call Ports Configuring the DPA Ports and PhonesOutgoing Calls Incoming Calls Line Configuration for Voice Mail Ports Configuring Octel MWI PortsLine Configuration for Octel MWI Ports Configuring the Virtual PortLine Configuration for End-User Phone Configuring an End-User PhoneEnabling the Message Waiting Light Cisco CallManager MWI OFF SettingCisco CallManager MWI on Setting Setting Up the Voice Mail Hunt GroupSetting the Hop Count Configuring the Pilot Directory NumberSetting No-Answer Timeout Configuring the Octel SystemsAssigning Incoming, Outgoing, and MWI Lines Setting Dialing Sequence for Message Waiting Indicator