Polycom 1500 C, 1725-16829-001 manual Handling Multiple Calls on Hold

Page 46

User Guide for the Polycom VVX 1500 C Business Media Phone for Cisco Unified Communications Manager (SIP)

Handling Multiple Calls on Hold

Your phone displays all calls for a Line Key by displaying multiple windows on the screen. The phone only displays the calls for one Line Key at a time.

The active call (if any) displays in a window in the center of the touch screen. Held calls or incoming calls display in minimized windows above the phone’s soft keys (the “inactive call group”). The Line Key associated with the displayed calls is green. The Line Key displays a counter showing the number of calls for the Line Key. If all the calls for a Line Key are inactive, the status indicator for the Line Key glows red. If the Line Key has an active call, the status indicator glows green.

The following figure shows four calls on hold for Line Key 2076.

To select a call on hold, tap the call on hold. New soft keys will display that apply to the selected call. To resume the call, tap the Resume soft key or press

.

If there are more than three calls on hold, tap or to display

additional calls on hold. You can also press

or

to select a call on

hold.

To access the calls on another Line Key, tap that Line Key. When you tap a Line Key, the first call on hold in the inactive call group for that Line Key will automatically resume.

40

Polycom, Inc.

Image 46
Contents User Guide for Trademark Information Contents Polycom, Inc Using the Advanced Features of Your Phone Customizing the Phone Display Getting Started with Your Phone What’s New in this GuidePolycom, Inc Feature Description Introducing Phone ComponentsUnderstanding the Phone Keypad Key DescriptionWhat Displays on the Touch Screen? With the phone number Status bar Touch screen Phone Icons Icon DescriptionCall on hold private line Navigating Menus, Lists, and Fields To operate your phone, follow these tips If you want to Then do thisList, tap Enabled or Disabled Using the Touch Screen Keyboard Entering Data and Editing FieldsEntering Data and Editing Fields Tap the Latin , Katakana Unicode , Cyrillic or AsciiUsing the Dialpad Keys on the Phone Console Quickly If you’re in 123 mode To enter 2, pressTap the Latin , Katakana , Unicode Tips for When You’re in Video Calls Cleaning the Touch ScreenTap Settings Basic Screen Clean Using the Basic Features of Your Phone Calling and Answering Answering Calls Answering When Not in Another Call Answering When in Another Call Pick up the handsetAnswering on a Shared Line Tap Settings Basic Preferences Auto Answer Answering Calls AutomaticallyPlacing Calls Calling by Dialing Numbers, URLs, or IP Addresses Calling Using the Speakerphone You can use the headset to dial a number, URL, or IP address Calling from Lists, Directories, and Keys Tap Features Contact Directory Calling by Speed Dialing Ending Calls Enabling Headset Memory Mode Using a HeadsetTap Settings Basic Preferences Headset Headset Memory While Your Phone Rings Using Electronic HookswitchIgnoring or Silencing Incoming Calls Rejecting Incoming Calls During CallsForwarding Calls While Your Phone Rings Holding and Resuming Calls Handling Multiple Calls on Hold Transferring Calls Performing a Consultative TransferSetting Up Conference Calls Performing a Blind TransferHosting Conference Calls Holding and Resuming Conference Calls Conference window displaysEnding Conference Calls Splitting Conference Calls into Two Calls on HoldManaging Conference Call Participants To manage a conference call Customizing Video During Calls Handling Video During Conference CallsTo handle video during a call Changing the Way Calls are Answered Forwarding All Calls to Another PartyTap Features Forward To disable call forwarding Rejecting Calls from a Contact Diverting Calls from a Contact to Another PartyTemporarily Refusing All Calls Do Not Disturb Multiple Lines and Do Not Disturb To enable Do Not Disturb for a particular line Working with Call Lists Viewing Call Lists To view this call list Do thisTap Features Call Lists Managing Call ListsWorking with Contact Directory Searching Your Local Contact DirectoryAdding Contacts to Your Local Contact Directory Adding Contacts ManuallyPolycom, Inc Adding Contacts from Call Lists Updating Your Local Contact Directory Working with Corporate DirectoryDeleting Contacts from Your Local Contact Directory Tap Features Corporate Directory Searching Corporate DirectoryTo add a contact to your local Contact Directory Controlling What is Heard Saving Corporate Directory Search ResultsChanging the Ring Tone Setting Ring Tones for ContactsChanging the Ring Tone for Your Phone Changing the Ringer Volume Changing the Speaker VolumeMuting the Microphone Tap Settings Basic Preferences Audible Ringer Choosing Where You Hear Sound EffectsManaging Speed Dials Adding Speed Dial Keys Tap the Add soft keyUpdating Speed Dial Keys Working with Multiple and Shared Lines Accessing Voice and Video MailSupporting Multiple Lines Line Key Icon Displays for Supporting Multiple Line Keys Per Line Line Key Icon Shared Line Status Line Key Status IndicatorSupporting Shared Lines Changing Your User Password About Your User PasswordLocking and Unlocking the Phone Default setting is Allow ringing when locked Tap Settings AdvancedTap Settings Basic Lock Phone Locking and Unlocking Your PhoneCalling and Answering from a Locked Phone To answer a call on a locked phone Polycom, Inc Using the Advanced Features of Your Phone Placing Calls Using the H.323 ProtocolPolycom, Inc Working with a Polycom CMA System Tap Features CMA DirectorySearching and Dialing from the CMA Directory Using Buddy Status Lists with a CMA System This section explains the following Tap Features CMA Directory Removing Buddies from Your Buddy Status List Tap Features Presence Buddy StatusSeeing Who’s Available Buddy’s Icon Buddy Status Viewing Buddies from the Buddy Status List Choosing How You Accept Invitations Tap Settings Basic Preferences Presence Accepting and Rejecting InvitationsUpdating Your Status What displays on your Tap Features Presence My StatusStatus you choose What the status means Buddy’s phone Dialing Buddies About Your Login Credentials Tap , or tap Settings Basic Login CredentialsRecording Calls and Conferences Recording Calls and Conferences Polycom, Inc Recording Calls 100 Pausing and Resuming Recording Recording ConferencesPlaying Back Recorded Calls Browsing Recorded Calls Playing Back Recorded Calls Answering a Call While Playing Back Recorded Calls Using the Browser Using Navigation Soft Keys Tap this soft key To do thisUsing Editing Soft Keys Updating Your Phone’s Configuration Restarting Your PhonePolycom, Inc Tap Settings Basic Preferences Language Changing the LanguageTap Settings Basic Preferences Time & Date Changing the Time and Date DisplayChanging the Brightness of the Touch Screen Tap Backlight Idle Intensity Changing the Background PictureTap Maximum Intensity Settings Basic Preferences Background Features Removable Storage Media Using One of Your Own Pictures as the Background PicturePicture Frame Setting Up Screen Savers Displaying Screen SaversTap Settings Basic Preferences Picture Frame Tap Settings Basic Preferences Screen Saver Using Your Phone as a Picture FrameStopping and Disabling Screen Savers Tap Features Removable Storage Media Picture Frame Changing When and How Video Displays Enabling or Disabling Video122 Enabling or Disabling Near-Site Video for All Calls Tap Settings Basic Video Video Call SettingsStarting and Stopping Near-Site Video During a Call Tap the Stop Video or Start Video soft keyPolycom, Inc Tap Settings Basic Video Camera Settings Changing the Clarity of Near-Site VideoChanging How You View All Video Calls Displaying Incoming Video Calls in a Large Window Video Screen Mode Full Screen Tap Settings Basic Video Video Screen ModeVideo Screen Mode Window Changing How Non-PIP Video DisplaysChanging How the PIP Displays 130 Local Camera View Mode Full Screen Tap Settings Basic Video Local Camera ViewLocal Camera View Full Screen Setting the Call Rate for Video Calls Changing Power Saving SettingsTap Settings Basic Call Rate Changing Your Office Hours Tap Settings Basic Power Saving Office Hours Start HourTap Duration Changing Timeouts Tap Settings Basic Power Saving TimeoutsChanging User Detection Settings Tap Settings Basic Power Saving User DetectionPolycom, Inc Service Agreements Governing LawWarranty Exclusive Polycom Limited Warranty and Limitation LiabilityExclusions Class B Digital Device or Peripheral Safety and Compliance Part 15 FCC RulesInstallation Instructions ModificationsRussian Compliance Safety and ComplianceUkrainian Compliance Echo cancellation Use of IP Networks through the PstnPolycom, Inc Features Appendix Menu SystemStatus TCP/IPSettings Appendix Applications Organization dependentPolycom, Inc End-User License Agreement for Polycom Software Support Services Limitation of Liability Israel Office Corporate HeadquartersNetherlands Office
Related manuals
Manual 4 pages 37.54 Kb