Troubleshooting, No Dial-Tone, No Ringing

Troubleshooting

Verify power is correctly applied to the SoundPoint® IP 430 SIP phone:

•Check that the display is illuminated.

•Make sure the LAN cable is inserted properly at the rear of the phone (try unplugging and re-inserting the cable).

•If using inline powering, check that the switch is supplying power to the phone (contact your System Adminis- trator).

Verify if dial tone is present on any other audio paths:

•Switch between handset, headset (if present) or hands-free to see if dial tone is present on these other paths.

•If dial tone exists on one of these, connect a different handset or head- set to isolate the problem.

Verify power is correctly applied to the SoundPoint® IP 430 SIP phone:

•As “No Dial-Tone” above. Verify contrast adjustment:

•Follow the instructions in this User Guide to readjust the contrast to a darker level.

•Reboot the phone to obtain a default level of contrast (follow the instruc- tions in this User Guide).

Verify successful outbound or inbound calling:

•Place a call to the phone under in- vestigation - check that the display indicates incoming call information.

•Lift the handset. Ensure dial tone is present and place a call to another extension or number, check that the display changes in response.

Verify incoming ring setting and volume levels:

•Adjust the ringing level from the front panel using the volume up/ down keys.

•Check that ring type selection is not Silent Ring.

Verify correct connections:

•Ensure the headset is plugged into the jack marked Headset at the rear of the phone.

•Ensure the headset ampliﬁer (if pres- ent) is turned on and/or the volume is correctly adjusted.

Verify successful outbound or inbound calling:

•As “No Display” above.

•Check same status of handset, headset (if connected) and through the hands-free speakerphone.

•Ensure that headset is compatible with the phone.