Polycom 1725-16823-001 manual Upgrading the Polycom VVX 1500 D Phone, Phone’s Software on

Page 35

 

 

Troubleshooting the Polycom VVX 1500 D Phone

 

 

 

Upgrading the Polycom VVX 1500 D Phone

 

 

 

Symptom

Problem

Corrective Action

 

 

 

The VVX 1500 D phone will not

The VVX 1500 D phone is not

Do the following:

upgrade when provisioned by a

running Polycom UC Software

• Upgrade the VVX 1500 D phone to UC

Polycom CMA system.

3.3.0 .

Software 3.3.0 using the provisioning

 

 

server. Refer to Upgrading the

 

 

Phone’s Software on page 2-16.

 

 

• Ensure that the Polycom CMA system

 

 

is running software version 5.0 .

 

 

• Change the appropriate CMA

 

 

parameters through the phone’s user

 

 

interface. Refer to Enabling

 

 

Provisioning Using a Polycom CMA

 

 

System on page 2-18.

 

 

The software on the VVX 1500 D phone

 

 

can now be upgraded through the

 

 

Polycom CMA system.

 

 

 

3 - 3

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Contents UC Software 3.3.1 August 2010 1725-16823-001 Rev. B Trademark Information About This Guide Deployment Guide for the Polycom VVX 1500 D Phone Contents Upgrading the Polycom VVX 1500 D Phone Software on Supported Phone Features Unsupported Phone FeaturesOverview Supported Phone Features Unsupported Phone Features Deployment Guide for the Polycom VVX 1500 D Phone Setting Up the Polycom VVX 1500 D Phone Refer to Upgrading the Phone’s Software on 00d.html Connecting the Phone to the NetworkRefer to Deploying the Phones Using a Polycom CMA System on Time and Date Display Configuring the PhonesProtocol BrowserPolycom VSX 7000s and VSX Setting Up the Polycom VVX 1500 D Phone Polycom CMA Provisioning Modifying Phone’s Configuration Using the Web InterfaceSetting Up the Polycom VVX 1500 D Phone Enter the E164 extension into the Address field Setting Up the Provisioning Server 2345-17960-001.sip.ld Deploying Phones From the Provisioning Server Creating a Phone Configuration FileAdd contents to the phone configuration file. For example Downloading the New Configuration Creating a Master Configuration FileLocating the Latest Software Upgrading the Phone’s SoftwareBy a Polycom CMA System on Deploying the Phones Using a Polycom CMA SystemDownloading New Software to the Phone Admininstration Settings Network Configuration CMA Menu Enabling Provisioning Using a Polycom CMA SystemDisabling Provisioning by a Polycom CMA System Changing VVX Specific Parameters on the Polycom CMA System Checking the Status of the Polycom CMA SystemFor example, ftp//123.45.67.89/provisioningServer Deployment Guide for the Polycom VVX 1500 D Phone Calling Troubleshooting the Polycom VVX 1500 D PhoneEnces Polycom VVX 1500 D DisplayPhone’s Software on Upgrading the Polycom VVX 1500 D PhoneDeployment Guide for the Polycom VVX 1500 D Phone Configuration Parameters Configuration FilesConfiguration Parameters Master Configuration FileVoIpProt Log VideoCall Sec Prov RegSetting Up an FTP Server Miscellaneous Administrative TasksSetting Up an FTP Server Deployment Guide for the Polycom VVX 1500 D Phone
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