Polycom 1725-16823-001 manual Troubleshooting the Polycom VVX 1500 D Phone, Calling

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Troubleshooting the Polycom VVX 1500 D Phone

This chapter contains general troubleshooting information to help you solve any problems you might encounter when you use the Polycom VVX 1500 D phone in an H.323 environment. The phone can provide feedback in the form of on-screen error messages, status indicators, and log files for troubleshooting issues.

For detailed information on error messages, log files, testing the phone hardware and phone issues—along with likely causes and corrective actions— refer to the “Troubleshooting” chapter of the latest Administrator’s Guide for the Polycom UC Software.

This chapter presents phone issues, likely causes, and corrective actions for the Polycom VVX 1500 D phone in an H.323 environment. Issues are grouped as follows:

•Calling

•Polycom VVX 1500 D Display

•Upgrading the Polycom VVX 1500 D Phone

Review the latest Release Notes for the UC software for known problems and possible workarounds.

Calling

Symptom	Problem	Corrective Action

The line icon shows an	The phone line is unregistered.	Verify that the appropriate configuration
unregistered line icon.		parameters are set correctly. Verify that
		the call server is functioning correctly.

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Contents UC Software 3.3.1 August 2010 1725-16823-001 Rev. B Trademark Information About This Guide Deployment Guide for the Polycom VVX 1500 D Phone Contents Upgrading the Polycom VVX 1500 D Phone Supported Phone Features Unsupported Phone Features OverviewSoftware on Supported Phone Features Unsupported Phone Features Deployment Guide for the Polycom VVX 1500 D Phone Setting Up the Polycom VVX 1500 D Phone Refer to Upgrading the Phone’s Software on Connecting the Phone to the Network Refer to Deploying the Phones Using a Polycom CMA System on00d.html Time and Date Display Configuring the PhonesProtocol BrowserPolycom VSX 7000s and VSX Setting Up the Polycom VVX 1500 D Phone Polycom CMA Provisioning Modifying Phone’s Configuration Using the Web InterfaceSetting Up the Polycom VVX 1500 D Phone Enter the E164 extension into the Address field Setting Up the Provisioning Server 2345-17960-001.sip.ld Deploying Phones From the Provisioning Server Creating a Phone Configuration FileAdd contents to the phone configuration file. For example Downloading the New Configuration Creating a Master Configuration FileLocating the Latest Software Upgrading the Phone’s SoftwareDeploying the Phones Using a Polycom CMA System Downloading New Software to the PhoneBy a Polycom CMA System on Admininstration Settings Network Configuration CMA Menu Enabling Provisioning Using a Polycom CMA SystemDisabling Provisioning by a Polycom CMA System Changing VVX Specific Parameters on the Polycom CMA System Checking the Status of the Polycom CMA SystemFor example, ftp//123.45.67.89/provisioningServer Deployment Guide for the Polycom VVX 1500 D Phone Calling Troubleshooting the Polycom VVX 1500 D PhoneEnces Polycom VVX 1500 D DisplayPhone’s Software on Upgrading the Polycom VVX 1500 D PhoneDeployment Guide for the Polycom VVX 1500 D Phone Configuration Parameters Configuration FilesConfiguration Parameters Master Configuration FileVoIpProt Video CallLog Sec Prov RegMiscellaneous Administrative Tasks Setting Up an FTP ServerSetting Up an FTP Server Deployment Guide for the Polycom VVX 1500 D Phone