Appendix
Troubleshooting
If you have difficulty with your telephone, please try the suggestions below. For Customer Service, visit our website at www.telephones.att.com, or call 1 (800)
My telephone does not work at all.
•Make sure the power adapter is securely plugged into an outlet not controlled by a wall switch.
•Make sure the telephone line cord is plugged firmly into the telephone base and the modular wall jack.
•Unplug the telephone’s electrical power. Wait for approximately 15 seconds, then plug it back in. Allow up to one minute for the telephone to synchronize.
•Disconnect the telephone base from the telephone line wall jack and plug in a working telephone. If this telephone does not work, the problem is probably in the wiring or the local service. Call the telephone service provider.
There is no dial | • | First, try all the above suggestions. Also inspect the |
tone. |
| coiled handset cord connections at both ends. |
| • | The telephone line cord might be malfunctioning. Try |
|
| installing a new telephone line cord. |
| • | Disconnect the telephone base from the telephone jack |
|
| and connect a different telephone. If there is no dial tone |
|
| on the telephone either, the problem is in your wiring or |
|
| local service. Contact your telephone service provider. |
| • | Make sure HOLD is not pressed. |
| • | If there is no dial tone when the HEADSET key is |
|
| pressed, make sure the headset is firmly connected in |
|
| the headset jack. |
I cannot dial out. • First, try all the above suggestions in the There is no dial tone section.
•Make sure there is a dial tone before dialing. It is normal if the telephone takes a second or two to synchronize before producing a dial tone. Wait an extra second before dialing.
•Check that all the telephones connected to the same telephone line are hung up.
•If the other telephones in your home are having the same problem, the problem is in the wiring or local service. Contact your telephone service provider (charges may apply).
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