Polycom manual Troubleshooting the Polycom VVX 1500 D Phone, Calling

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Troubleshooting the Polycom VVX 1500 D Phone

This chapter contains general troubleshooting information to help you solve any problems you might encounter when you use the Polycom VVX 1500 D phone in an H.323 environment. The phone can provide feedback in the form of on-screen error messages, status indicators, and log files for troubleshooting issues.

For detailed information on error messages, log files, testing the phone hardware and phone issues—along with likely causes and corrective actions— refer to the “Troubleshooting” chapter of the latest SIP Administrator’s Guide.

This chapter presents phone issues, likely causes, and corrective actions for the Polycom VVX 1500 D phone in an H.323 environment. Issues are grouped as follows:

•Calling

•Polycom VVX 1500 D Display

Review the latest Release Notes for the SIP application for known problems and possible workarounds.

Calling

Symptom	Problem	Corrective Action

The line icon shows an	The phone line is unregistered.	Verify that the appropriate configuration
unregistered line icon.		parameters are set correctly. Verify that
		the call server is functioning correctly.

The Polycom VVX 1500 D	The Polycom VVX 1500 D	Verify that the appropriate configuration
selects a lower-quality codec	selects which audio/video codecs	parameters are set correctly. Check the
(H.261) when the called endpoint	to transmit based on the far-end	value of
also supports H.264 .	endpoint’s order of codecs in	voIpProt.SDP.answer.useLocalPrefer
	their supported list.	ences .

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Contents SIP 3.2.2 November 2009 1725-16823-001 Rev. a Trademark Information About This Guide Deployment Guide for the Polycom VVX 1500 D Phone Contents Deployment Guide for the Polycom VVX 1500 D Phone Overview Supported Phone Features Unsupported Phone FeaturesUnsupported Phone Features Supported Phone FeaturesOverview Deployment Guide for the Polycom VVX 1500 D Phone Setting Up the Polycom VVX 1500 D Phone Refer to Upgrading the Phone’s Software on Connecting the Phone to the NetworkTime and Date Display Browser Protocol Configuring the PhonesProtocol Time and Date DisplayBrowser Make/Model Protocol Software Version Deployment Guide for the Polycom VVX 1500 D Phone Deploying Phones From the Provisioning Server on Modifying Phone’s Configuration Using the Web InterfaceDeployment Guide for the Polycom VVX 1500 D Phone Setting Up the Polycom VVX 1500 D Phone Setting Up the Provisioning Server For example, C\test\VVX1500 Deploying Phones From the Provisioning Server Creating an Application Configuration File Deployment Guide for the Polycom VVX 1500 D Phone Advanced Reboot Phone Locating the Latest Software Upgrading the Phone’s SoftwareDownloading New Software to the Phone Deployment Guide for the Polycom VVX 1500 D Phone Calling Polycom VVX 1500 D Display Troubleshooting the Polycom VVX 1500 D PhoneCalling Select Status Lines and then Polycom VVX 1500 D DisplayPer-Phone Configuration File phone1.cfg Configuration FilesApplication Configuration File sip.cfg Using the Web Interface on Master Configuration FileProtocol voIpProt Application Configuration FileUser Preferences up Video Settings videoSecurity sec Call Handling Configuration callEvent Logging log Microbrowser mb Per-Phone Configuration FileRegistration reg Deployment Guide for the Polycom VVX 1500 D Phone Setting Up an FTP Server Miscellaneous Administrative TasksSetting Up an FTP Server Deployment Guide for the Polycom VVX 1500 D Phone Index Deployment Guide for the Polycom VVX 1500 D Phone