Polycom manual Troubleshooting Your SoundPoint IP 560 Phone

Page 77

5

Troubleshooting Your

SoundPoint IP® 560 Phone

This chapter presents issues, likely causes, and corrective actions. Problems are grouped as follows:

•Power and Startup

•Controls

•Access to Screens and Systems

•Calling

•Displays

•Audio

If you still need assistance, contact your system administrator.

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Contents User Guide for the SoundPoint IP 560 Phone Trademark Information About This Guide User Guide SoundPoint IP 560 Phone Contents Troubleshooting Your SoundPoint IP 560 Phone Using the Basic Features of Your SoundPoint IP PhoneDisplays -6 Audio User Guide SoundPoint IP 560 Phone Viii Getting Started with Your SoundPoint IP 560 Phone Parts List Assembling Your SoundPoint IP 560 Phone Connecting Network and Power SourceAC Power Connecting the Handset and Optional Headset Attaching the Base Snap them together to lock the base to the phone Features of Your SoundPoint IP 560 Phone Getting Started with Your SoundPoint IP 560 Phone Hookswitch Before You Use Your SoundPoint IP 560 Phone Using the Navigation KeysUser Guide SoundPoint IP 560 Phone Customizing Your SoundPoint IP 560 Phone Appearance of Time and Date Configuring Basic SettingsDisplay Contrast Select Settings Basic ContrastBacklight Intensity Select Backlight On Intensity Select Settings Basic Backlight IntensitySelect Settings Basic Preferences Headset Headset Memory Headset Memory ModeRing Type Headset HookswitchLanguage Support Select Settings Basic Ring TypeSelect Settings Basic Preferences Language Graphic Display Backgrounds Select Settings Basic Preferences BackgroundsMuting the Microphone Adjusting the VolumeManaging Call Lists Managing Contacts Select Contact Directory Adding ContactsDo one of the following steps Press Select Corporate Directory Editing Contacts Placing a Call to a Contact Deleting ContactsSearching For a Contact Distinguishing Calls Managing Incoming CallsRejecting Calls Diverting Calls Supporting Multiple Lines System CustomizationsSupporting Multiple Line Keys Per Line Supporting Shared Lines User Guide SoundPoint IP 560 Phone Using the Basic Features of Your SoundPoint IP 560 Phone Placing a Call Do one of the following steps Answering a Call Duration and destination Answering When in Another Call Key will stop the ringing for that call Ending a Call Redialing a Number Putting a Call on Hold Call the first party Setting Up a ConferenceTo transfer a call on Transferring a CallTo transfer a call To perform a blind transfer Forwarding Calls Press and select Features ForwardUser Guide SoundPoint IP 560 Phone Dynamic Forwarding Assigning Speed Dial Keys Enabling Do Not DisturbAssigning New Speed Dial Keys Change the Speed Dial Index Using Voice MailMore voice messages are waiting at the message center User Guide SoundPoint IP 560 Phone Using Multiple Call Appearances Using the Advanced Features of Your SoundPoint IP 560 PhoneUser Guide SoundPoint IP 560 Phone Using Text Messaging Select Features Messages Instant Messages Presence Using Buddy ListsManaging Buddies Integrating With Microsoft Live Communications Server Press , then select Features Presence Buddy StatusRestarting Your Phone Select Features Presence Buddy Status Privacy ListPress , then select Settings Advanced Restart Phone User Guide SoundPoint IP 560 Phone Troubleshooting Your SoundPoint IP 560 Phone Symptom Problem Corrective Action Power and StartupControls To Restarting Your Phone on Access to Screens and SystemsCalling Audio DisplaysRegulatory Notices Polycom Limited Warranty and Limitation Liability Safety and Compliance Part 15 FCC Rules Safety and Compliance CE and Vcci Mark Index User Guide SoundPoint IP 560 Phone Index User Guide SoundPoint IP 560 Phone Index