Polycom 560 manual Calling

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		Troubleshooting Your SoundPoint IP® 560 Phone

Calling

Symptom	Problem	Corrective Action

There is no dial tone.	Power is not correctly applied to	Do one of the following steps:
	the SoundPoint IP 560 phone.	• Check that the display is illuminated.
		• Check that the display is illuminated.
		• Make sure the LAN cable is inserted
		properly at the rear of the phone (try
		unplugging and re-inserting the
		cable).
		• If using in-line powering, have your
		system administrator check that the
		switch is supplying power to the
		phone.

	Dial tone is not present on one of	Do one of the following steps:
	audio paths.	• Switch between Handset, Headset (if
		present) or Hands-Free
		Speakerphone to see if dial tone is
		present on another paths.
		• If dial tone exists on another path,
		connect a different handset or
		headset to isolate the problem.

The phone does not ring.	Ring setting or volume is low.	Do one of the following steps:
		• Adjust the ringing level from the front
		panel using the volume up/down keys.
		• Check same status of handset,
		headset (if connected) and through
		the Hands-Free Speakerphone.

	Outbound or inbound calling is	Do one of the following steps:
	unsuccessful.	• Place a call to the phone under
		investigation. Check that the display
		indicates incoming call information.
		• Lift the handset. Ensure dial tone is
		present and place a call to another
		extension or number. Check that the
		display changes in response.

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Contents User Guide for the SoundPoint IP 560 Phone Trademark Information About This Guide User Guide SoundPoint IP 560 Phone Contents Troubleshooting Your SoundPoint IP 560 Phone Using the Basic Features of Your SoundPoint IP PhoneDisplays -6 Audio User Guide SoundPoint IP 560 Phone Viii Getting Started with Your SoundPoint IP 560 Phone Parts List Assembling Your SoundPoint IP 560 Phone Connecting Network and Power SourceAC Power Connecting the Handset and Optional Headset Attaching the Base Snap them together to lock the base to the phone Features of Your SoundPoint IP 560 Phone Getting Started with Your SoundPoint IP 560 Phone Hookswitch Before You Use Your SoundPoint IP 560 Phone Using the Navigation KeysUser Guide SoundPoint IP 560 Phone Customizing Your SoundPoint IP 560 Phone Appearance of Time and Date Configuring Basic SettingsDisplay Contrast Select Settings Basic ContrastBacklight Intensity Select Backlight On Intensity Select Settings Basic Backlight IntensitySelect Settings Basic Preferences Headset Headset Memory Headset Memory ModeRing Type Headset HookswitchSelect Settings Basic Ring Type Select Settings Basic Preferences LanguageLanguage Support Graphic Display Backgrounds Select Settings Basic Preferences BackgroundsAdjusting the Volume Managing Call ListsMuting the Microphone Managing Contacts Select Contact Directory Adding ContactsDo one of the following steps Press Select Corporate Directory Editing Contacts Placing a Call to a Contact Deleting ContactsSearching For a Contact Distinguishing Calls Managing Incoming CallsRejecting Calls Diverting Calls Supporting Multiple Lines System CustomizationsSupporting Multiple Line Keys Per Line Supporting Shared Lines User Guide SoundPoint IP 560 Phone Using the Basic Features of Your SoundPoint IP 560 Phone Placing a Call Do one of the following steps Answering a Call Duration and destination Answering When in Another Call Key will stop the ringing for that call Ending a Call Redialing a Number Putting a Call on Hold Call the first party Setting Up a ConferenceTo transfer a call on Transferring a CallTo transfer a call To perform a blind transfer Forwarding Calls Press and select Features ForwardUser Guide SoundPoint IP 560 Phone Dynamic Forwarding Assigning Speed Dial Keys Enabling Do Not DisturbAssigning New Speed Dial Keys Change the Speed Dial Index Using Voice MailMore voice messages are waiting at the message center User Guide SoundPoint IP 560 Phone Using Multiple Call Appearances Using the Advanced Features of Your SoundPoint IP 560 PhoneUser Guide SoundPoint IP 560 Phone Using Text Messaging Select Features Messages Instant Messages Presence Using Buddy ListsManaging Buddies Integrating With Microsoft Live Communications Server Press , then select Features Presence Buddy StatusRestarting Your Phone Select Features Presence Buddy Status Privacy ListPress , then select Settings Advanced Restart Phone User Guide SoundPoint IP 560 Phone Troubleshooting Your SoundPoint IP 560 Phone Symptom Problem Corrective Action Power and StartupControls To Restarting Your Phone on Access to Screens and SystemsCalling Audio DisplaysRegulatory Notices Polycom Limited Warranty and Limitation Liability Safety and Compliance Part 15 FCC Rules Safety and Compliance CE and Vcci Mark Index User Guide SoundPoint IP 560 Phone Index User Guide SoundPoint IP 560 Phone Index