Polycom 560 manual Putting a Call on Hold

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User Guide SoundPoint IP 560 Phone

Putting a Call on Hold

During a call, press or the Hold soft key. This will be indicated on the graphic display by the hold icon as the line indicator.

Press again or the Resume soft key to retrieve the call. The registered line icon appears as the line indicator.

Note	As using the Hold feature typically generates music or a beeping tone, avoid putting
	a conference call on hold.

	Multiple Calls on Hold
	If multiple calls are on hold on a single Line Key, use the	and	to

switch between the calls, then press the Resume soft key to retrieve the desired call.

If more than two calls are on hold on a single Line Key, an indication appears on the graphic display, for example “2/3”, indicating that this is the second call out of three calls.

If calls are on hold on more than one Line Key, the details of the calls on any Line Key can be viewed by pressing that Line Key and holding it down for a more than two seconds. If a Line Key is depressed for less than a second, the first call on hold on that Line Key will be retrieved.

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Contents User Guide for the SoundPoint IP 560 Phone Trademark Information About This Guide User Guide SoundPoint IP 560 Phone Contents Using the Basic Features of Your SoundPoint IP Phone Troubleshooting Your SoundPoint IP 560 PhoneDisplays -6 Audio User Guide SoundPoint IP 560 Phone Viii Getting Started with Your SoundPoint IP 560 Phone Parts List Connecting Network and Power Source Assembling Your SoundPoint IP 560 PhoneAC Power Connecting the Handset and Optional Headset Attaching the Base Snap them together to lock the base to the phone Features of Your SoundPoint IP 560 Phone Getting Started with Your SoundPoint IP 560 Phone Hookswitch Using the Navigation Keys Before You Use Your SoundPoint IP 560 PhoneUser Guide SoundPoint IP 560 Phone Customizing Your SoundPoint IP 560 Phone Configuring Basic Settings Appearance of Time and DateSelect Settings Basic Contrast Display ContrastBacklight Intensity Select Settings Basic Backlight Intensity Select Backlight On IntensityHeadset Memory Mode Select Settings Basic Preferences Headset Headset MemoryHeadset Hookswitch Ring TypeSelect Settings Basic Ring Type Select Settings Basic Preferences LanguageLanguage Support Select Settings Basic Preferences Backgrounds Graphic Display BackgroundsAdjusting the Volume Managing Call ListsMuting the Microphone Managing Contacts Adding Contacts Select Contact DirectoryDo one of the following steps Press Select Corporate Directory Editing Contacts Deleting Contacts Placing a Call to a ContactSearching For a Contact Managing Incoming Calls Distinguishing CallsRejecting Calls Diverting Calls System Customizations Supporting Multiple LinesSupporting Multiple Line Keys Per Line Supporting Shared Lines User Guide SoundPoint IP 560 Phone Using the Basic Features of Your SoundPoint IP 560 Phone Placing a Call Do one of the following steps Answering a Call Duration and destination Answering When in Another Call Key will stop the ringing for that call Ending a Call Redialing a Number Putting a Call on Hold Setting Up a Conference Call the first partyTransferring a Call To transfer a call onTo transfer a call To perform a blind transfer Press and select Features Forward Forwarding CallsUser Guide SoundPoint IP 560 Phone Dynamic Forwarding Enabling Do Not Disturb Assigning Speed Dial KeysAssigning New Speed Dial Keys Using Voice Mail Change the Speed Dial IndexMore voice messages are waiting at the message center User Guide SoundPoint IP 560 Phone Using the Advanced Features of Your SoundPoint IP 560 Phone Using Multiple Call AppearancesUser Guide SoundPoint IP 560 Phone Using Text Messaging Select Features Messages Instant Messages Using Buddy Lists PresenceManaging Buddies Press , then select Features Presence Buddy Status Integrating With Microsoft Live Communications ServerSelect Features Presence Buddy Status Privacy List Restarting Your PhonePress , then select Settings Advanced Restart Phone User Guide SoundPoint IP 560 Phone Troubleshooting Your SoundPoint IP 560 Phone Power and Startup Symptom Problem Corrective ActionControls Access to Screens and Systems To Restarting Your Phone onCalling Displays AudioRegulatory Notices Polycom Limited Warranty and Limitation Liability Safety and Compliance Part 15 FCC Rules Safety and Compliance CE and Vcci Mark Index User Guide SoundPoint IP 560 Phone Index User Guide SoundPoint IP 560 Phone Index