Polycom 560 manual Access to Screens and Systems, To Restarting Your Phone on

Page 80

User Guide SoundPoint IP 560 Phone

Access to Screens and Systems

Symptom	Problem	Corrective Action

There is no response from	The SoundPoint IP 560 phone is	Do one of the following steps:
feature key presses.	not in active state.	• Press the keys more slowly.
		• Press the keys more slowly.
		• Make a call to the phone to check for
		inbound call display and ringing as
		normal. If successful, try to press
		feature keys within the call to access
		Directory or Buddy Status, for
		example.
		• Press Menu followed by Status >
		Lines to confirm line is actively
		registered to the call server.
		• Reboot the phone to attempt
		re-registration to the call server (refer
		to Restarting Your Phone on page
		4-17).

The display shows “Network Link	The LAN cable is not properly	Do one of the following steps:
is Down”.	connected.	• Check termination at the switch or hub
		(furthest end of the cable from the
		phone).
		• Check that the switch or hub is
		operational (flashing link/status lights)
		or contact your system administrator.
		• Press Menu followed by Status >
		Network. Scroll down to verify that the
		LAN is active.
		• Reboot the phone to attempt
		re-registration to the call server (refer
		to Restarting Your Phone on page
		4-17).

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Contents User Guide for the SoundPoint IP 560 Phone Trademark Information About This Guide User Guide SoundPoint IP 560 Phone Contents Using the Basic Features of Your SoundPoint IP Phone Troubleshooting Your SoundPoint IP 560 PhoneDisplays -6 Audio User Guide SoundPoint IP 560 Phone Viii Getting Started with Your SoundPoint IP 560 Phone Parts List Connecting Network and Power Source Assembling Your SoundPoint IP 560 PhoneAC Power Connecting the Handset and Optional Headset Attaching the Base Snap them together to lock the base to the phone Features of Your SoundPoint IP 560 Phone Getting Started with Your SoundPoint IP 560 Phone Hookswitch Using the Navigation Keys Before You Use Your SoundPoint IP 560 PhoneUser Guide SoundPoint IP 560 Phone Customizing Your SoundPoint IP 560 Phone Configuring Basic Settings Appearance of Time and DateSelect Settings Basic Contrast Display ContrastBacklight Intensity Select Settings Basic Backlight Intensity Select Backlight On IntensityHeadset Memory Mode Select Settings Basic Preferences Headset Headset MemoryHeadset Hookswitch Ring TypeLanguage Support Select Settings Basic Ring TypeSelect Settings Basic Preferences Language Select Settings Basic Preferences Backgrounds Graphic Display BackgroundsMuting the Microphone Adjusting the VolumeManaging Call Lists Managing Contacts Adding Contacts Select Contact DirectoryDo one of the following steps Press Select Corporate Directory Editing Contacts Deleting Contacts Placing a Call to a ContactSearching For a Contact Managing Incoming Calls Distinguishing CallsRejecting Calls Diverting Calls System Customizations Supporting Multiple LinesSupporting Multiple Line Keys Per Line Supporting Shared Lines User Guide SoundPoint IP 560 Phone Using the Basic Features of Your SoundPoint IP 560 Phone Placing a Call Do one of the following steps Answering a Call Duration and destination Answering When in Another Call Key will stop the ringing for that call Ending a Call Redialing a Number Putting a Call on Hold Setting Up a Conference Call the first partyTransferring a Call To transfer a call onTo transfer a call To perform a blind transfer Press and select Features Forward Forwarding CallsUser Guide SoundPoint IP 560 Phone Dynamic Forwarding Enabling Do Not Disturb Assigning Speed Dial KeysAssigning New Speed Dial Keys Using Voice Mail Change the Speed Dial IndexMore voice messages are waiting at the message center User Guide SoundPoint IP 560 Phone Using the Advanced Features of Your SoundPoint IP 560 Phone Using Multiple Call AppearancesUser Guide SoundPoint IP 560 Phone Using Text Messaging Select Features Messages Instant Messages Using Buddy Lists PresenceManaging Buddies Press , then select Features Presence Buddy Status Integrating With Microsoft Live Communications ServerSelect Features Presence Buddy Status Privacy List Restarting Your PhonePress , then select Settings Advanced Restart Phone User Guide SoundPoint IP 560 Phone Troubleshooting Your SoundPoint IP 560 Phone Power and Startup Symptom Problem Corrective ActionControls Access to Screens and Systems To Restarting Your Phone onCalling Displays AudioRegulatory Notices Polycom Limited Warranty and Limitation Liability Safety and Compliance Part 15 FCC Rules Safety and Compliance CE and Vcci Mark Index User Guide SoundPoint IP 560 Phone Index User Guide SoundPoint IP 560 Phone Index