Polycom 560 manual Controls

Page 79

			Troubleshooting Your SoundPoint IP® 560 Phone

Controls

Symptom	Problem	Corrective Action

The dial pad does not work.	The dial pad on the SoundPoint	Do one of the following steps:
	IP 560 phone does not respond.	• Check for a response from other
			feature keys or from the dialpad.
		• Place a call to the phone from a known
			working telephone. Check for display
			updates.
		• Press the Menu key followed by
			System Status and Server Status to
			check if the telephone is correctly
			registered to the server.
		• Press the Menu key followed by
			System Status and Network Statistics.
			Scroll down to see if LAN port shows
			active or Inactive.
		• Check the termination at the switch or
			hub end of the network LAN cable.
			Ensure that the switch/hub port
			connected to the telephone is
			operational (if not accessible, contact
			your system administrator).
		•	Before restarting your phone, contact
			your system administrator, since this
			may allow more detailed
			troubleshooting to occur before losing
			any current status information.

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Contents User Guide for the SoundPoint IP 560 Phone Trademark Information About This Guide User Guide SoundPoint IP 560 Phone Contents Troubleshooting Your SoundPoint IP 560 Phone Using the Basic Features of Your SoundPoint IP PhoneDisplays -6 Audio User Guide SoundPoint IP 560 Phone Viii Getting Started with Your SoundPoint IP 560 Phone Parts List Assembling Your SoundPoint IP 560 Phone Connecting Network and Power SourceAC Power Connecting the Handset and Optional Headset Attaching the Base Snap them together to lock the base to the phone Features of Your SoundPoint IP 560 Phone Getting Started with Your SoundPoint IP 560 Phone Hookswitch Before You Use Your SoundPoint IP 560 Phone Using the Navigation KeysUser Guide SoundPoint IP 560 Phone Customizing Your SoundPoint IP 560 Phone Appearance of Time and Date Configuring Basic SettingsDisplay Contrast Select Settings Basic ContrastBacklight Intensity Select Backlight On Intensity Select Settings Basic Backlight IntensitySelect Settings Basic Preferences Headset Headset Memory Headset Memory ModeRing Type Headset HookswitchSelect Settings Basic Preferences Language Select Settings Basic Ring TypeLanguage Support Graphic Display Backgrounds Select Settings Basic Preferences BackgroundsManaging Call Lists Adjusting the VolumeMuting the Microphone Managing Contacts Select Contact Directory Adding ContactsDo one of the following steps Press Select Corporate Directory Editing Contacts Placing a Call to a Contact Deleting ContactsSearching For a Contact Distinguishing Calls Managing Incoming CallsRejecting Calls Diverting Calls Supporting Multiple Lines System CustomizationsSupporting Multiple Line Keys Per Line Supporting Shared Lines User Guide SoundPoint IP 560 Phone Using the Basic Features of Your SoundPoint IP 560 Phone Placing a Call Do one of the following steps Answering a Call Duration and destination Answering When in Another Call Key will stop the ringing for that call Ending a Call Redialing a Number Putting a Call on Hold Call the first party Setting Up a ConferenceTo transfer a call on Transferring a CallTo transfer a call To perform a blind transfer Forwarding Calls Press and select Features ForwardUser Guide SoundPoint IP 560 Phone Dynamic Forwarding Assigning Speed Dial Keys Enabling Do Not DisturbAssigning New Speed Dial Keys Change the Speed Dial Index Using Voice MailMore voice messages are waiting at the message center User Guide SoundPoint IP 560 Phone Using Multiple Call Appearances Using the Advanced Features of Your SoundPoint IP 560 PhoneUser Guide SoundPoint IP 560 Phone Using Text Messaging Select Features Messages Instant Messages Presence Using Buddy ListsManaging Buddies Integrating With Microsoft Live Communications Server Press , then select Features Presence Buddy StatusRestarting Your Phone Select Features Presence Buddy Status Privacy ListPress , then select Settings Advanced Restart Phone User Guide SoundPoint IP 560 Phone Troubleshooting Your SoundPoint IP 560 Phone Symptom Problem Corrective Action Power and StartupControls To Restarting Your Phone on Access to Screens and SystemsCalling Audio DisplaysRegulatory Notices Polycom Limited Warranty and Limitation Liability Safety and Compliance Part 15 FCC Rules Safety and Compliance CE and Vcci Mark Index User Guide SoundPoint IP 560 Phone Index User Guide SoundPoint IP 560 Phone Index