Polycom 300 Getting Help, Understanding Error Messages, Calling the Help Desk, Touch Help Desk

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Using the Touch Panel

Getting Help

This section lists the error message that you may receive on the Touch Panel when you place a call that does not connect. It also describes how to contact the Help Desk whenever you need help with the OTX.

Understanding Error Messages

If you make a call using the Touch Panel and the call does not connect, you will receive an error message. The following table describes these messages.

Error Message

Description

 

 

The call has ended.

Your site or the far end hung up the call.

 

 

The far end system rejected the call.

The far end is already in a call.

 

 

The far end could not be reached.

You called the wrong IP address or

 

there is no network between your site

 

and the dialed site.

 

 

The site you called could not be located.

Your site is registered to a gatekeeper,

 

and the gatekeeper could not find the

 

address or the alias.

 

 

Called Failed. Unknown error.

The reason for the call failure is not

 

known.

 

 

Calling the Help Desk

When you experience technical difficulties or have a question about the Polycom OTX, you can call the Help Desk.

The Help Desk number is configured by the system administrator. If your Help Desk button is not working, contact your system administrator.

If your organization has signed up for Video Network Operations Center (VNOC) services, you may also be able to call the Help Desk to request a room reservation, extend or cancel a meeting, or request other assistance. For more information about room requests, refer to Reserving a Polycom OTX Room on page 4-3.

To get help:

1Touch Help Desk.

Note that if your system administrator has set up an audio Speed Dial button with the Help Desk number, you can touch that Speed Dial button instead.

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Contents Polycom Open Telepresence Experience OTX User Guide USA About this Guide Polycom OTX 300 User Guide Contents Conducting Successful Meetings Viewing People and ContentList of Figures Polycom OTX 300 User Guide Viii Introducing the OTX Key features and benefits of the Polycom OTX 300 include Key Features and BenefitsLocal and Global directories for sites to call Polycom OTX 300 User Guide About the Enhanced and Classic User Interfaces Using the Touch Panel1Start Screen Accessing the Home Screen2Home Screen Enhanced UI Not in a Call Enhanced User Interface3Home Screen Classic UI Not in a Call Classic User Interface4Home Screen Enhanced UI In a Call Understanding the Touch Panel Indicators5DTMF Touch Pad 6Home Screen In a Call with Camera Views Buttons Calling with the Enhanced UISpeed Dialing Calls Making and Hanging Up Speed Dial CallsTouch Polycom Hanging Up Calls Making Calls Using Meeting ComposerPolycom Classic UI, refer to Calling with the Classic UI on Touch Meeting Composer Selecting Sites Using Meeting ComposerTouch Video or Audio Touch Number Pad9Meeting Composer Speed Dial View Enhanced UI Touch Speed Dial10Meeting Composer Address Book View Enhanced UI Touch Meeting Composer Touch Address BookTouch Search Meeting Composer Search view appears 12Full Screen Keyboard Enhanced UI Touch KeyboardMaking and Hanging Up Calls Using Meeting Composer Hang Up button Touch ConnectYou can then do the following Joining a Meeting Using Polycom Conferencing for Outlook Using Polycom Conferencing for Outlook17Polycom Conferencing for Outlook Screen with Meeting List Leave Meeting button Join NowResponding to Meeting Reminders Leave Meeting Leaving a Meeting Using Polycom Conferencing for OutlookJoin Now button Speed Dialing Calls Calling with the Classic UI21Home Screen Classic UI Speed Dialing Video CallsTouch Audio Dial Speed Dialing Audio CallsManually Dialing Video Calls Manually Dialing CallsTouch Video Dial Hanging Up Audio Calls Hanging Up CallsManually Dialing Audio Calls Hanging Up Video CallsAnswering Audio Calls Answering CallsControlling Audio Answering Video CallsTouch Help Desk Understanding Error MessagesGetting Help Calling the Help DeskPolycom OTX 300 User Guide Viewing People Viewing People and ContentRPX HD 169 Left side Image Viewing ContentUsing a Laptop Accessing the Content MonitorsEnhanced User Interface 4Content Screen Enhanced UI Content atLaptop on Classic User InterfaceLaptop 5People+Content IP Application Screen People+Content IPTouch Doc Cam Using a Document CameraDoc Video Tips Meeting TipsAudio Tips Meeting Coordinator Tips Document Camera TipsReserving a Polycom OTX Room Polycom OTX 300 User Guide Page Polycom Worldwide Headquarters
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300 specifications

The Polycom 300 is an advanced conference phone designed primarily for small to medium-sized meeting rooms. Known for its exceptional audio quality and user-friendly features, the Polycom 300 aims to enhance communication in professional environments.

One of the standout features of the Polycom 300 is its HD Voice technology, which provides crystal-clear sound and ensures that every participant is heard clearly, no matter their distance from the unit. This feature reduces background noise and minimizes echo, making it an ideal choice for critical business meetings. The phone's full-duplex technology allows both parties to speak simultaneously without interruption, ensuring a seamless conversation flow.

The design of the Polycom 300 is both functional and aesthetically pleasing. It has a compact footprint, making it easy to place in various meeting spaces without taking up too much room. The intuitive interface consists of large, well-labeled buttons, making it easy for users to dial, mute, or adjust volume levels quickly and efficiently.

Connectivity is another area where the Polycom 300 excels. The device typically connects via an analog phone line, which makes it compatible with a wide range of telephony systems. It can also integrate seamlessly with various Voice over IP (VoIP) platforms, allowing companies to use their existing infrastructure without significant upgrades.

The Polycom 300 also supports additional features such as call transfer, hold, and redial, providing users with flexible options to manage calls more effectively. It can store multiple speed dials, making frequent contacts readily accessible.

Robust and reliable, the Polycom 300 is built for durability, ensuring it can withstand the rigors of daily use in busy office environments. Additionally, it often comes with a variety of accessories, such as external microphones, which can enhance audio capture in larger rooms.

In conclusion, the Polycom 300 is a versatile and efficient conference phone that offers a range of features designed to facilitate high-quality communication. Its advanced audio technologies, user-friendly interface, and flexible connectivity options make it a valuable addition to any business setting, enhancing collaboration and productivity.
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