Polycom 300, 301 Troubleshooting, No Dial-Tone, No Display, Incorrect Display or Bad Contrast

Page 22

Troubleshooting

No Dial-Tone

Verify power is correctly applied to the SoundPoint® IP 300/301 SIP phone:

•Check that the display is illuminated.

•Make sure the LAN cable is inserted properly at the rear of the phone (try unplugging and re-inserting the cable).

•If using in-line powering, check that the switch is supplying power to the phone (contact your system adminis- trator).

Verify if dial tone is present on any other audio paths:

•Switch between handset, headset (if present) or hands-free to see if dial tone is present on these other paths.

•If dial tone exists on one of these, connect a different handset or headset to isolate the problem.

No Display, Incorrect Display or Bad Contrast

Verify power is correctly applied to the SoundPoint® IP 300/301 SIP phone:

•As “No Dial-Tone” above. Verify contrast adjustment:

•Follow the instructions in this User Guide to adjust the contrast to a darker level.

•Reboot the phone to obtain a default level of contrast (follow the instruc- tions in this User Guide).

No Ringing

Verify incoming ring setting and volume level:

•Adjust the ringing level from the front panel using the volume up/ down keys.

•Check that the Ring Type selected in the Settings menu is not the Silent Ring.

Verify successful outbound or inbound calling:

•Place a call to the phone under investigation. Check that the display indicates incoming call information.

•Lift the handset. Ensure dial tone is present and place a call to another extension or number. Check that the display changes in response.

Verify successful outbound or inbound calling:

• As “No Display” above.

19

Page 21 Page 23
Image 22
Page 21 Page 23
Contents User Guide Contents Modifications Part 15 RulesParts List IntroductionAC Power Option Installing SoundPoint IP 300/301 SIPConnecting Network and Power Source In-Line Power OptionConnecting the Handset and Optional Headset Attaching the BaseFeatures Key Descriptions DescriptionUsing Listen Mode Using SoundPoint IP 300/301 SIPUsing the Handset Using the HeadsetMultiple Calls on Hold Answering a CallCall Hold and Resume Microphone MuteSplitting a Conference General Key UseLocal Conferencing Transferring a CallEnding a Call Call TimerVolume Adjustment RedialDo Not Disturb Headset Memory ModeTime and Date Call Lists Display ContrastRing Type See also Distinctive Ringing / Call TreatmentContact List Contact ListTo add or edit a contact To search for a particular contactMultiple Keys Per Line Speed DialMultiple Lines EditMultiple Call Appearances Shared LinesTo listen to voice messages Voice MailDistinctive Ringing / Call Treatment Tures, Messages*,†Text Messaging Optional FeaturesPhone Reboot To read text messagesPresence / Status / Buddy Lists To view and change Presence settingsTo send a text message Page No Display, Incorrect Display or Bad Contrast TroubleshootingNo Dial-Tone No RingingNo Audio on Headset No Response from Feature Key PressesDisplay shows Network Link is Down Class B Digital Device or Peripheral Safety and ComplianceInstallation Instructions ModificationsIndustry Canada IC Polycom Limited Warranty and Limitation LiabilityCE and Vcci Mark Exclusions Warranty ExclusiveService Agreements Limitations of LiabilityGoverning Law DisclaimerCopyright Notice Page Polycom, Inc Barber Lane Milpitas, CA
Related manuals
Manual 16 pages 55.62 Kb Manual 2 pages 26.42 Kb Manual 60 pages 26.58 Kb Manual 17 pages 38.56 Kb Manual 16 pages 55.05 Kb

301, 300 specifications

The Polycom 300 is an advanced conference phone designed primarily for small to medium-sized meeting rooms. Known for its exceptional audio quality and user-friendly features, the Polycom 300 aims to enhance communication in professional environments.

One of the standout features of the Polycom 300 is its HD Voice technology, which provides crystal-clear sound and ensures that every participant is heard clearly, no matter their distance from the unit. This feature reduces background noise and minimizes echo, making it an ideal choice for critical business meetings. The phone's full-duplex technology allows both parties to speak simultaneously without interruption, ensuring a seamless conversation flow.

The design of the Polycom 300 is both functional and aesthetically pleasing. It has a compact footprint, making it easy to place in various meeting spaces without taking up too much room. The intuitive interface consists of large, well-labeled buttons, making it easy for users to dial, mute, or adjust volume levels quickly and efficiently.

Connectivity is another area where the Polycom 300 excels. The device typically connects via an analog phone line, which makes it compatible with a wide range of telephony systems. It can also integrate seamlessly with various Voice over IP (VoIP) platforms, allowing companies to use their existing infrastructure without significant upgrades.

The Polycom 300 also supports additional features such as call transfer, hold, and redial, providing users with flexible options to manage calls more effectively. It can store multiple speed dials, making frequent contacts readily accessible.

Robust and reliable, the Polycom 300 is built for durability, ensuring it can withstand the rigors of daily use in busy office environments. Additionally, it often comes with a variety of accessories, such as external microphones, which can enhance audio capture in larger rooms.

In conclusion, the Polycom 300 is a versatile and efficient conference phone that offers a range of features designed to facilitate high-quality communication. Its advanced audio technologies, user-friendly interface, and flexible connectivity options make it a valuable addition to any business setting, enhancing collaboration and productivity.
Top Page Image Contents