Polycom 3725-63211-002, A manual Getting Help, Understanding Error Messages, Calling the Help Desk

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Using the Polycom Touch Control

Getting Help

This section lists the error messages that you may receive on the Polycom Touch Control when you place a call that does not connect. It also describes how to contact the Help Desk whenever you need help with your ITP system.

Understanding Error Messages

If you make a call using the Polycom Touch Control and the call does not connect, you will receive an error message. The following table describes some of the more common error messages that you may receive:

Error Message

Description

 

 

The call has ended.

Your site or the far site hung up the call.

 

 

The far end system is capable of

The far site has automatic answer set to

accepting the call, but the call was

Do not disturb.

rejected for an unknown reason.

 

Contact your network administrator for

 

assistance.

 

 

 

The far site is busy. Try the call again

The far site is already in a call.

later.

 

 

 

The far site could not be reached. Make

The far site is not reachable for an

sure the far system is operational, and

unknown reason.

then try the call again.

 

 

 

If one system requires encryption for all

There is a mismatch in encryption

calls and the other system has

requirements.

encryption disabled, your call cannot be

 

completed because of security or

 

permissions issues. Contact your

 

network administrator for assistance.

 

 

 

Calling the Help Desk

When you experience technical difficulties or have a question about your Polycom ITP system, you can call the Help Desk.

The Help Desk number is configured by the system administrator. If your Help Desk button is not working, contact your system administrator.

If your organization has signed up for Video Network Operations Center (VNOC) services, you may also be able to call the Help Desk to request a room reservation, extend or cancel a meeting, or request other assistance. For more information about room requests, refer to Reserving a Polycom ITP Room on page 4-4.

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Contents Polycom Immersive Telepresence ITP User’s Guide USA About this Guide Polycom Immersive Telepresence ITP User’s Guide Contents Conducting Successful Meetings Viewing People and ContentList of Figures Laptop Button on the Show Content Screen in an RPX Suite Introducing the Polycom ITP Systems 2Polycom OTX 300 System Key Features and Benefits of the Polycom RPX Solutions Key Features and BenefitsRoom Be seated on both sides of the main table. In this way, Key Features and Benefits of the Polycom OTX Systems Proprietary protocol created by Cisco for deployment with Key Features and Benefits of the Polycom TPX HD System No remote controls on the table, the technology is hidden Using the Polycom Touch Control Accessing the Home Screen Powering the Polycom Touch Control On and Off1Home Screen Page One Without Directory Server Registration 3Home Screen Page Two 5Call Screen In a Call Understanding the Polycom Touch Control Indicators6Call Participants Screen 8OTX 300 Close Up View and Wide Shot View Screen Answering a Call Calling and AnsweringCalling by Entering a Name or Number Placing a CallTouch Keyboard Calling by Entering a SIP Address13Favorites Screen Calling from the Favorites ScreenTouch Directory Calling from the DirectoryEnding a Call Making Calls Using Meeting ComposerSelecting Sites Using Meeting Composer Audio Only Call appears 17Keypad Screen Using Meeting Composer With Participants Selecting a Site Using Favorites Selecting a Site Using the Directory To select a site using the Directory Using the Polycom Touch Control 23Call Screen In an OTX 300 Call Placing a Call Using Meeting ComposerTo end the call with all participants, touch Hang Up All Ending a Call Using Meeting Composer25Calendar Screen Using the Calendar27Calendar Details Screen Adjusting the Volume at Your Site Adjusting the VolumeAdjusting the Polycom Touch Control Volume Muting the MicrophonesCalling the Help Desk Understanding Error MessagesGetting Help Help Desk Viewing People Viewing People and ContentViewing People in an RPX Suite HDX Shown on the left display and two seats HDX Viewing People in an OTX or TPX Room Ferencing Blank System Such as a Polycom 169 Left side 3Content on Three Displays in an OTX 300 Room Viewing ContentAccessing the Content Monitors in OTX Rooms Accessing the Content MonitorsAccessing the Content Monitors in RPX Suites Using a Laptop in the Room To view content using a laptop in the room Using a Laptop with People+Content IP Control the content using the Polycom Touch Control screen 9People+Content IP Button on the Show Content Screen 11 Doc Cam Button on the Show Content Screen Using a Document CameraViewing People and Content Using an Integrated PC RPX Suites Only 14Connecting the USB Drive to the Polycom Touch Control Using a USB Drive15Viewing a File on the Polycom Touch Control To add annotations to the content Polycom Immersive Telepresence ITP User’s Guide RPX Suites Meeting TipsVideo Tips TPX Rooms OTX RoomsDocument Camera Tips Audio TipsMeeting Coordinator Tips Reserving a Polycom ITP RoomTo request a reservation Polycom Immersive Telepresence ITP User’s Guide Page Polycom Worldwide Headquarters
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3725-63211-002, A specifications

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